Experience

• 

  Renmekleen services pte. ltd.

  Apr 2006 - May 2007

  Operations manager
• 

  Starhub

  Jul 2007 - Oct 2010

  Customer service executive
• 

  Starcomm solutions pte ltd

  Oct 2010 - Jun 2012

  Sales account manager
• 

  Singtel

  Jul 2012 - Dec 2014

  Customer resolution team lead
• 

  Intrado

  Apr 2015 - Jul 2021

  Service delivery lead
• 

  Accenture

  Jul 2021 - Jun 2023

  Legal & partner operations - trust & safety, service delivery lead
• 

  Tdcx

  Sept 2023 - now

  Client services manager

  BUSINESS DEVELOPMENT & IMPLEMENTATION• Review and analyze tender requirements • Involved in tendering of projects• Conduct needs assessments and solution design• Build relationships with key decision-makers• Oversee the setup and implementation of call center solutions• Ensure seamless integration with client systems and processes• Manage project timelines and deliverables• Coordinate training and onboarding for client teams• Monitor and report on performance metrics and KPIs• Develop and implement continuous improvement initiatives• Maintain strong relationships with clients and ensure customer satisfactionOPERATIONS:• Streamlined global operations by implementing cost-effective strategies and efficient processes.• Enhanced supply chain management through meticulous planning, forecasting, and inventory control.• Reduced operational costs for increased profitability with strategic procurement and vendor negotiations.• Drove continuous improvement initiatives, leading to significant enhancements in overall efficiency and productivity.• Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.• Implemented innovative programs to increase employee loyalty and reduce turnover.• Interacted well with customers to build connections and nurture relationships.• Introduced new methods, practices, and systems to reduce turnaround time. Show less