Millena Reis

Experience

• 

  Sabesp

  Aug 2013 - Aug 2015

  Telemarketing assistant

  Resolution of conflicts and problems related to the company services. Request for operational and commercial services. Satisfaction survey. Assist in the training of new interns.

• 

  Liga Ventures

  Jan 2022 - Dec 2022

  * Managed more than 50 entrepreneurs in meetups and presentations with big corporations;* Client facing;* Created the database for the operations dashboard and reported to the manager and VP of operations monthly; SOPs creation and presentation for the customer success team. Presentation creation for current clients.

  • Operations Intern

    Aug 2022 - Dec 2022

  • Customer Success Intern

    Jan 2022 - Jul 2022
• 

  AIESEC no Brasil

  Jul 2022 - Jun 2023

  Customer Success Analyst | Business Development

  * Relationship and communication with partner companies, for Exchange and Employer Branding;* Strategic management of B2B accounts - expansion (upsell and cross-sell) and renewal;* Project management and data analysis;* Monitoring the consumer success journey;* CRM management;* Planning and executing of events;* Application and analysis of CSAT and NPS forms, for customer loyalty;* Content creation and internal communication;* Strategic planning by OKRs;* Google Workspace and Office Package;* Contract management and report creation.For AIESECers: MC BD Manager Show less

• 

  AIESEC UK

  Jul 2023 - Jul 2024

  Business Development Manager

  * Market research and analysis to identify new business opportunities.* Prospecting and lead generation through cold calling, networking, and outreach.* Building and maintaining relationships with potential clients, partners, and stakeholders.* Conducting sales meetings, presentations, and product demonstrations to pitch offerings.* Collaborating with marketing and product teams to develop tailored solutions for clients.* Negotiating contracts, pricing, and terms to close deals and secure new business.* Monitoring industry trends, competitor activities, and market changes.* Tracking and reporting on sales metrics, pipeline development, and revenue forecasts.* Continuously seeking opportunities for business growth and expansion.For AIESECers: MCVP BD Show less