Krunal Shah

Experience

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  Ramaiah Memorial Hospital

  Jan 2020 - Jun 2020

  Physiotherapist

  Completed rotatory Internship at Ramaiah hospitals, Bangalore – 6 months period. Clinical experience of attending patients in the departments of: Neurology & Neurosurgery, Geriatrics, Medicine, Orthopaedics, Surgery, Oncology and Intensive care units

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  Shalby Limited

  Jun 2021 - Jul 2021

  Operations Intern

  Executive SummaryThis internship of 45 days period was successfully completed in Shalby Multi-specialty Hospitals under Hospital Operations department from 21.06.2021 to 08.08.2021 as a requirement of MHA program in Department of Health innovation, Prasanna school of public health, Manipal Academy of Higher Education. As being completely new to practical, corporate world setting, every hour spent in the operations department gave me some amount of experience all the time all of which cannot be explained in words. But nevertheless, they will be all useful for my career. Outcomes of this internship included- how an operations department works, its constituents, workflow, physical facilities, staffing, functional aspects/ policies/ procedures/ specific problems etc. On my first day, a tour of hospital was provided by head of the department and an introduction to all key people and was preceded by a brief introduction by COO and the Dy. CAO. This was followed by forming a schedule of all days. In my time at hospital, I mainly observed and shadowed executives in their routine work. The major areas of learning for me were CSSD, Housekeeping, Food, and beverages units. In the end, few minor projects were taken up to provide value to organization. With limited knowledge and experience I tried my best to understand concepts and translated the real-world experience into a document (internship report). The various boundaries to process improvement and maintaining ethical standards in a corporate environment have also been experienced. The report which was written may be useful for designing any further study to evaluate the functioning of the department. Show less

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  Manipal Health Enterprises Pvt. Ltd

  Jan 2022 - Apr 2022

  Operations Intern

  1) Assisted operations team in efficiently managing COVID-19 vaccination center with a capacity of up to 1000 beneficiaries per day.2) Observed and absorbed best practices from seasoned operations team members, gaining knowledge of regulatory standards and protocols related to drug dispensing and storage. 3) Maintained accurate records of critical drugs, including remdesivir, through the government portal during the COVID-19 pandemic and enabling efficient tracking of medication usage.4) Handled patient calls from corporate clients during the pandemic and arranged teleconsultations with doctors after completing COVID-19 screening. 5) Implemented kit system in operating theatre for different surgeries, classified into 3 for uniformity and reducing pilferage, resulting in 30% reduction of consumable costs. Show less

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  Ramaiah Medical College

  Jul 2022 - Jul 2023

  Executive Operations

  1) Led and supervised a team of 350 housekeeping professionals, ensuring efficient operations and high standards of cleanliness in a 1000 bedded hospital.2) Strategically managed and optimized departmental costs, resulting in significant savings and improved financial performance.3) Proactively addressed patient complaints, conducting thorough root cause analyses to identify and implement corrective actions for enhanced patient satisfaction.4) Conducted regular training sessions for the housekeeping staff, aligning their skills with industry-leading Kaya Kalp guidelines to deliver exceptional service quality.5) Streamlined payment processes, guaranteeing timely disbursement to vendors within defined periods, fostering strong vendor relationships and minimizing financial disruptions.6) Provided valuable insights and recommendations to the purchase and negotiating teams, enabling informed decision-making and cost-effective procurement strategies.7) Collaborated closely with the facilities team to optimize facility upkeep and maintenance, resulting in a safe, clean, and welcoming environment for employees and visitors alike. Show less

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  HCG Hospitals, Ahmedabad

  Jul 2023 - now

  Executive Operations Excellence