Justin Amazaki

Experience

• 

  Caesars Entertainment, Inc.

  Dec 2010 - Aug 2019

  - Managed all aspects of Customer Service including but not limited to data analytics, Customer Service training, strategic service planning and Guest Service recovery for all three properties.- Partnered with Department Leaders to drive the overall Customer Service experience in all FOH Departments through employee engagement, process improvements and sharing of best practices.- Worked with Department Operators to swiftly address Customer Service failures to ensure guest recovery was both timely and appropriate to maintain customer loyalty. Show less

  • Casino Manager - Slots

    Oct 2018 - Aug 2019

  • Total Service Manager

    Sept 2016 - Oct 2018

  • HR Performance & Culture Advisor

    Aug 2015 - Sept 2016

  • Citywide HR Performance & Culture Coordinator

    May 2014 - Aug 2015

  • HR Employee Relations/Labor Relations Coordinator

    Nov 2012 - May 2014

  • VIP Services Representative

    Dec 2010 - Nov 2012
• 

  Caesars Entertainment, Inc.

  Jan 2020 - Oct 2023

  - Served as a coach and consultant for client groups for all levels from hourly professional through Senior VP. - Handled a full range of Team Member Relations (ER) cases and performance management for Corporate population through Director level for client groups.- Implemented strategies to drive Team Member Engagement specific to the culture and needs of the Department. - Advised client groups on compensation associated with career progression promotions, expanded scope of work, off-cycle increases, and provides input on overall compensation strategies for client group Departments to ensure compensation strategy is market-competitive and aligned with business needs. Show less - Championed Team Member Engagement through quarterly recognition programs, service anniversaries and special projects.- Assisted Management in identifying and resolving employment-related questions/concerns while maintaining and respecting confidential information.- Conducted thorough internal investigations with employees and identifying appropriate resolutions, including performance consequences for investigations.- Ensured compliance and completion of ADA interactive and accommodations process.- Responsible for executing Company COVID-19 SOP’s for over 2,000 Corporate Team Members, keeping our Team Members safe in the workplace.- Traveled to multiple properties outside of Las Vegas to provide Employee Relations support for our properties across the Enterprise. - Worked with Talent Development to successfully schedule and complete mandatory Family Style Service program for over 2,000 Corporate Team Members. Show less - Assisted property Management for over 6,000 Team Members to uphold Company COVID-19 policies,including disseminating important information and providing guidance and clearance back to work in atimely and safe manner.- Led the property Engagement programs such as Team Member & Supervisor of the Month, recognizing top talent on a regular basis.- Organized and executed Team Member/Supervisor Roundtables with the property leadership to gainimportant feedback, positively impacting the property’s Team Member Experience. - Partnered with Regional HR Team to plan and execute a citywide Team Member event to provide COVID-19 vaccines to over 2,000 Team Members and their families.-Continued to partner with operational leaders to identify and assist Team Members with COVID-19 leave to keep both our Team Members and guests safe.-Championed a and executed a successful Team Member/Leader of the Month program, recognizing top performers on property. Show less - Assisted property Management for over 5,000 Team Members to uphold Company COVID-19 policies,including disseminating important information and providing guidance and clearance back to work in atimely and safe manner.- Reinvigorated property Engagement programs such as Team Member & Supervisor of the Month, recognizing top talent on a regular basis.- Reinvigorated the successful “Walk-A-While” program, scheduling Leadership to partner with line level Team Members to gain and act on valuable feedback to improve the overall Team Member experience. - Partnered with Operations leaders to identify Team Members who required assistance with COVID-19 leaves to provide a safe work environment for both guests and Team Members alike.- Assisted in planning and executing a Team Member giveaway to show appreciation to over 5,000 Team Members in the LV Region during the holiday season. Show less

  • Corporate HR Business Partner

    Oct 2022 - Oct 2023

  • Corporate HR Generalist

    Aug 2021 - Oct 2022

  • Sr. HR Performance & Culture Advisor

    Apr 2021 - Aug 2021

  • HR Performance & Culture Advisor

    Oct 2020 - Apr 2021

  • Digital Reputation Specialist

    Jan 2020 - Oct 2020
• 

  DraftKings Inc.

  Oct 2023 - now

  Sr. HR Business Partner

  - Build a strategic partner relationship with all levels of management and employees in the organizations that you support.- In partnership with the Employee Relations Specialist, handle employee relations initiatives within the teams you support.- Drive the execution of all components of the employee lifecycle in partnership with our Learning and Development team.- Identify high-potential employees and advise leaders on strategies and initiatives to ensure their retention and growth.- Provide consultation and strategic counsel to leadership on organizational design and structure to optimize business outcomes.- Partner with our recruiting team to support the hiring of top talent while working together to ensure an exceptional onboarding experience and new hire effectiveness. - Leverage data to support program designs and prioritization of people-related initiatives. Show less