Antonyraj Arokiadass

Experience

• 

  Cognizant

  Feb 2014 - Nov 2016

  • Deployment Manager

    Sept 2015 - Nov 2016

  • Shift Lead - Senior Systems Executive

    Nov 2014 - Sept 2015

  • Senior System Engineer

    Feb 2014 - Nov 2014
• 

  Robert Bosch Engineering and Business Solutions Private Limited

  Dec 2016 - Nov 2019

  Software Engineer
• 

  Avantor

  Nov 2019 - Jul 2020

  Information Technology Operations Lead

  • Identified and managed major incidents, initiating triage with technical teams to address issues promptly.• Led incident management through bridges, keeping businesses informed about the impact.• Determined root causes (RCA) and corrective actions (CAPA) for problems, preparing ITSM debriefs.• Oversaw deployment releases and changes as CAB approver, driving change management within the organization.• Designed and ensured compliance with disaster recovery and business continuity plans, standardizing IT processes.• Monitored communication and service delivery, reviewing SLAs, operational metrics, and KPIs for continuous improvement.• Provided system upgrades and supported technical teams in resolving issues to meet organizational objectives. Show less

• 

  FCA Fiat Chrysler Automobiles

  Aug 2020 - May 2021

  Supplier Performance Manager - IT

  • Managed and optimized key functions across Finance, Risk, Compliance, HR, Audit, Legal, and Corporate Relations.• Monitored and improved supplier performance, ensuring KPIs and SLAs were met and accurately reported.• Managed ongoing review of Supplier service contracts including regular operational performance review, facilitation, and reporting.• Tracked and enforced Service Levels in the administration of IT supplier service contracts on an ongoing basis including regular operational performance review, facilitation, and reporting.• Identified and addressed root causes for SLA breaches, implementing corrective actions to restore service levels.• Collaborated with the contract and vendor management team on all new contracts, renewals, and changes to current contracts.• Led continuous improvement initiatives, enhancing service quality and supplier engagement.• Managed budgets effectively, ensuring SLA delivery within financial constraints.• Played a critical role in contract negotiations, ensuring clear definition and alignment of metrics and KPIs.• Drove improvements in supplier operational performance, reducing risks and enhancing service efficiency. Show less

• 

  MMT Digital

  May 2021 - now

  Operations Team Lead - Contract (BP)
• 

  Bp

  Jun 2021 - now

  • Managed production operations team and collaborated with cross-functional squads, including development, DevOps & data engineering teams.• Successfully transitioned the Prod-Ops team into a Business-As-Usual (BAU) support team and facilitated the transition of services to a managed service contract.• Led and supported the lifecycle and delivery of services from internal squads and external providers, ensuring business performance met or exceeded agreed SLOs, IT outcomes, and resilience standards.• Managed vendor performance, driving accountability and enhancing service delivery through regular reviews and performance improvement plans.• Ensured operational integrity by maintaining strict compliance with architectural, security, and policy standards, as well as regulatory and legal controls.• Streamlined day-to-day delivery activities, including Incident, Problem, Change, and Major Incident management, improving response times and reducing downtime.• Conducted comprehensive contract and SLA reviews, digital security engagements, and supplier performance evaluations, resulting in improved contractual compliance and risk mitigation.• Developed and implemented risk management plans, Change Management documentation, and Incident/Problem management reports, enhancing overall service resilience and stability.• Coordinated resilience tests and recommended improvements to support models for new applications and existing systems, leading to enhanced system reliability and operational efficiency. Show less • Led and developed the Technical Support Team, ensuring high-quality delivery through regular audits.• Collaborated with development & operations teams to define and implement best practices.• Managed vendor performance, driving accountability and enhancing service delivery.• Streamlined support operations by triaging tasks, refining change requests, and prioritizing critical issues for timely resolution.• Acted as the primary point of contact for requirement definition and clarification, ensuring stakeholder satisfaction.• Monitored change control approvals, digital security engagement & management of operational dependencies, improving system reliability.• Troubleshot and coordinated issue resolution, escalating as needed to mitigate risks to budget, timing, and scope.• Tracked issues across production systems/applications, recommending improvements to the support model for both new and existing systems, leading to enhanced operational efficiency Show less

  • Senior Services Engineer

    Jan 2024 - now

  • IT Operations Leader

    Jun 2021 - Jun 2024