Rafael Escamilla Castillo

Experience

• 

  Hewlett-Packard

  Dec 2000 - Nov 2007

  Global Program Manager

  System Integration and testing of personal computers worldwide.

• 

  H&R Block

  Dec 2007 - May 2010

  Office Manager / Tax Specialist II
• 

  Comcast Corporation

  May 2009 - Dec 2012

  IT specialist Tier 2

  Provide technical support to customers by Troubleshooting telecommnunication equipment and services offered by the Company.

• 

  Celulosa Arauco

  May 2014 - Jun 2015

  IT Project Manager

  Lead IT projects for the diferent groups within the Company from the beginning to its completion following PMI standards and procedures.

• 

  EZENTIS

  May 2014 - May 2015

  Operations Supervisor

  Supervise and coordinate operations for the installation and repair of home and business services of telecommunication companies Movistar and Claro Chile.Responsible of a team of 50 technicians and 15 administrative assitants to complete daily operational tasks.Responsible to develop strategies and implement action plans to comply with the requirements of the client and deliver excellent customer service,

• 

  Self-employed

  Mar 2017 - now

  Consultant
• 

  LiveITPlus

  May 2017 - now

  Senior Consultant

  Provide clients with on demand an up-to-date IT inventory of their physical, virtual, and cloud servers and containers, network components, software, services, applications, and their inter-relationships and inter-dependencies creating customized and on demand reports. Integrations, REST APIs and webhooks to automate workflows with a modern CMDB as a single source. Elaborate business proposals and budgets for clients based on their goals and needs.