Anna Xu

Experience

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  Dell

  Mar 2004 - Mar 2008

  Business Process Analyst

  Responsible for providing the precise analysis or forecasting about sales performance/any sales events which were drove by cross functions; using the lean six sigma methodology to solve the problem to improve or simplify the sales operation process. Sales Performance Analysis and Solutions: Evaluate Japanese phone Sales Performance, analyze root cause of problems and propose solutions (applying Six Sigma technology) to the department Director Cross functional Collaboration: Worked closely with related departments of eBusiness, Finance and Marketing, and reported to the Sales Department Manager or Director regarding Price or event changes.Sales Performance Forecast: Forecasted sales performance for next month/quarter/year, and set individual sales performance targets to determine the individuals’ year-end bonus and salary increasing rateMajor Achievement: Led one Green Belt project that successfully reduced the sales order creation error from 15% to 5%, and contributed to impacting 100K+ USD dollars Show less

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  Genpact

  Mar 2008 - Sept 2009

  Transition Manager

  Responsible for successfully transferring outside customer's business to Genpact Dalian, as communication points to corporate with multiple functional teams to do the transition readiness and as a trouble shooter to solve any concerns which were raised by external or internal partiesTransitions: Developed effective transition plan and preparation process following on site research and analysis of customer’s business needs and feasibility. Led successful on-site training. Business operations efficiency: Created the to-be measurement metrics according to the transition agreement to ensure the operation meet the stakeholder’s business needs and add value to the field in terms of cost saving and operation simplification.Major Achievement: Independently took charge of process management (i.e., Pfizer Japan Account Payable (AP); Australia & New Zealand AP; Pfizer China T&E wave 1 and 2, Huntsman AP wave 1 and wave 2) Show less

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  HP

  Sept 2009 - Mar 2011

  Marketing Operation Manger

  Responsible for both transition and operation of APJC marketing operation support from other countries to Dalian; maintaining continuous operational success after transfer; oversight of the staff workload, performance appraisal and career advancementTransitions from Country to Dalian: Successfully transferred marketing operation support from APJC country side to Dalian CenterBusiness operations Efficiency: Based on country-specific marketing operational needs as well as marketing stakeholder's business needs, developed the effective KPI to measure Dalian operation performance, and provided timely performance review to stakeholdersValue Add Activity: Led one Black Belt project to educate and assist sales team identifying potential revenue impact opportunities after each marketing event. Project successfully contributed to more than 500K+ USD dollars to the fields.People Management: Drove resource optimization for both transition and operation for this new business in Dalian Center. Received the highest score on employee satisfaction survey of line managers. Show less

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  IBM

  Mar 2011 - Jun 2015

  Senior Operation Manager

  Responsible for fulfillment of the annual top-down supply chain management goals/requirement for Dalian Center; development and implementation of high quality control to meet business needs and satisfy the end users; management of budgets on center level.Strategic Thinking: Fully communicated in-depth understanding of the annual top-down supply chain management team strategy plan with operation management team/team member to ensure proper and effective plan execution.Business operations efficiency: Achieved expense, Headcount and Global Resources/Restructuring targets. Consistently maintained High Quality in Monthly Operational Scorecard to promote client satisfaction and sales productivity. As a result, Dalian Supply Chain Center ranked #1 both in quality and CSAT among all 5 global supply chain centers.Innovation capabilities: Encouraged operation team to Think Outside the box, and take bold innovative moves. Initiated CS Kaizen activity with Japan Supply Chain Center to motivate both Japanese teams to innovatively optimize the operation and reduce the cost. People Management: Heavily focused on developing the next generation of leaders, regularly providing 1:1 coaching and mentoring to high potentials and arranging for talents to rotate in outside supply chain centers to develop their horizontal and vertical process/people management skills Show less

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  Cisco

  Jun 2015 - now

  Senior Business Development Manager

  Responsible for management of multiple aspects of projects and operations from business development to execution; focal point to the stakeholders, external partners and vendors for various project-related matters; Management of budgets on overall APJC regional level.Drove business development and strategies for sales acceleration- Business Development: Dialogued with multiple sales management team resulting in new solutions/business support models - Strategic partnerships development: Built strategic partnerships with Cisco tier 1&2 partners to collaborate with Sales team in sales program promotion and external partner engagement; Created Win-Win situations to influence Cisco revenue growth and sustainable relationship with high quality partners- Major Achievement: Successfully promoted two of global level programs such as Telepresence and Security AMP annual renewal, and one APJC level program like Network (Acceleration of Switch & wireless), influenced above 1+ Billion dollars, and directly impacted 500K+ dollarsManaged worldwide innovation operations through Pega- Open Innovation: Built a global “Open Innovation” platform that collected innovation requirement from numerous operation teams and enhances further understanding of their requirement through regular catch up.- Business Architect: Designed to-be process with multiple parties to meet business needs.- Major Achievement: Successfully implemented 16 sales/IT operation processes through Pega which contributed to shortening the sales cycle time from Q2O to O2C and lowering head counts. Show less