Marvie Alpetche

Experience

• 

  Dampa Seafood Restaurant

  Jun 2012 - Jan 2015

  Food Dispatcher/Waitress/Cashier

  Cashier• Welcome customers and help determine their orders.• Taking take away orders walk in and phone calls• Ensure all orders are delivered to the customers in a timely manner• Accept cash and return the correct change• Tally money in the cash drawer at the beginning and end of each work shift.• Place food orders in the appropriate bags and boxes.• Respond to customer inquiries, issue receipts, and record customer suggestions.• Clean and arrange eating, service, and kitchen spaces. Waitress• Provide customers with menus.• Take customer orders and relay this to the kitchen.• Serve food and beverages to customers.• Listen to any complaints that patrons have and address them appropriately.• Prepare bills and process payments.Food Dispatcher• Ensure the efficient flow of orders from the waiters to the kitchen• Ensure orders are being prepared with the correct priorit• Assist in the final preparation of dishes• Check dishes before delivery for accuracy, presentation and temperature• Deliver orders to maintain fast service• Eliminate obstacles in service, food preparation lines or dishwashing Show less

• 

  Zaatar W Zeit

  Oct 2015 - Feb 2017

  Food and Beverage Cashier

  Cashier Duties:• Welcome customers and help determine their orders.• Taking take away orders walk in and phone calls• Ensure all orders are delivered to the customers in a timely manner• Accept cash and return the correct change• Tally money in the cash drawer at the beginning and end of each work shift.• Place food orders in the appropriate bags and boxes.• Respond to customer inquiries, issue receipts, and record customer suggestions.• Clean and arrange eating, service, and kitchen spaces.Waitress Duties:• Provide customers with menus.• Take customer orders and relay this to the kitchen.• Serve food and beverages to customers.• Listen to any complaints that patrons have and address them appropriately.• Prepare bills and process payments. Show less

• 

  PDI-Promo Dimension Inc. Philippines

  Apr 2017 - Oct 2017

  Sales Promodiser

  • Setting up and maintaining a demonstration area, such as a table, stand, or booth at various events.• Keeping the demonstration area tidy and well stocked with products, samples, and/or literature.• Demonstrating the features of a product or service to potential customers.• Employing interactive materials such as videos, charts, or slideshows to share information about a product or service, when necessary.• Answering any questions potential customers might have about a product or service.• Recording transactions and stock levels.• Processing customers’ payments.• Generating reports that outline customers’ interest levels, questions asked, number of products/samples/literature sold and/or distributed at various events. Show less

• 

  Accor

  May 2017 - Mar 2019

  Front Office Receptionist

  • Respond to client’s complaints in timely and professional manner.• Liase with housekeeping staff to ensure all rooms are clean ,tidy and fully-furnished to accommodate guests needs.• Confirmed group reservations and arrange personalized services for VIP customer and event attendees,like wedding guests.• Upsell additional facilities and services,when appropriate .• Maintain updated records of booking and payment.• Performing check-in check out tasks.• Managing online and phone reservation. Show less

• 

  Accor

  Jul 2019 - Jul 2020

  Front Office Receptionist

  • Greeting guests,Answering phone calls,handling company inquiries and sorting nad distributing mail.<br>• Handling Visa’s,receive and manage reservations made online or telephone.<br>• Organize transport services for guests and their request.<br>• Handling check in /check out.<br>• Currency and forex exchange.<br>• Informing customer about payment methods and verifying their credit card data.<br>• Handling guests inquiries and complaints.<br>• Room assignment.<br>• Sending VIP arrival details for all HOD ‘s for necessary action.<br>• Handling payment process,Handling walk-in guests do a show room and hotel facilities.<br> Show less

• 

  Transcom

  Nov 2020 - Jan 2022

  Technical Support Specialist

  Identifies, investigates, and resolves users problems with mobile software and hardware. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

• 

  Concentrix

  Feb 2022 - now

  Web Consultant

  As a Web Advisor, you will be first and foremost a customer advocate. Your primary responsibility is to provide telephone and email support to customers who have technical questions regarding their website and or email functions