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Lucia Masnadi

Lucia Masnadi

Technical Customer Support

Followers of Lucia Masnadi739 followers
location of Lucia MasnadiSydney, New South Wales, Australia

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  • Timeline

  • About me

    Senior Account Executive- Client Relationship

  • Education

    • AHBC College-Sydney

      -
      Advanced Diploma Advanced Diploma of Management

      Manage organizational change, Provide leadership across the organization, Develop and implement strategic plans, Develop and implement a business plan, Manage finances, Manage knowledge and information, Manage innovation and continuous improvement.

    • Università degli studi di Parma – The University of Parma-Italy

      2003 - 2008
      Degree Telecommunications Engineering

      Electromagnetic fields, circuits for telecommunications, digital transmission and processing, telecommunications networks,Signals Theory, Electronics, Microwave, electromagnetic fields, Telematics, Information Systems Management.

  • Experience

    • Vodafone

      Jan 2008 - Jan 2010
      Technical Customer Support

      Troubleshooting of voice and data products (ULL/WLR/VoIP); Analysis and report activities in order to measure the service provided to the customers and the service provided by the suppliers, development of new processes; management of HD Call Center (technical help desk).

    • Accenture Italia

      May 2008 - Jul 2008
      Intership

      Development of projects in C, C + +, sql, java

    • Sielte S.p.A.

      Jan 2010 - Jan 2011
      Telecommunications Engineering Consultant

      Development and monitoring of special projects for new telecommunications companies start-up and maintenance, also improving the performance of recovery processes for disservice on voice products ( ULL/VULL/WLR) and data products (VoIP).

    • Capgemini

      Jan 2012 - Jan 2012
      Telecommunications Engineering Consultant

      Assurance/Monitoring Department. Main duties: Troubleshooting and technical/logistics management of a machine to machine system owned by Vodafone, based on 24/7 roster shift. The M2M system was a multi-network cellular based system (GSM/GPRS).The main task was the monitoring of the M2M activity: data exchange, volume of traffic, duty cycle, software and firmware update requirements. Troubleshooting was performed by PUTTY. Other tasks included producing report and analysis of M2M performance (availability and reliability)and running efficiency tests. The M2M system was deployed across the following industries: energy and utilities, financial services, transport and logistic. Show less

    • Telestar Communications

      Jul 2015 - Jan 2025

      As seasoned Senior Account Manager I bring over 8 years of experience in driving revenue growth,enhancing customer satisfaction,and building lasting client relationships. My expertise lies in managing high-value accounts,developing strategic end to end solutions to deliver exceptional service to my portfolio. I have successfully navigated the complexities of the telecommunications landscape,working with a diverse portfolio of clients in government and enterprise.My strong analytical skills enable me to identify opportunities for cross-selling,ultimately contributing to a significant increase in annual revenue.Key achievement:- Client retention through proactive engagement and tailored solutions,ensuring alignment with client objectives- Strategic Partnership that enhanced service delivery and increased market share in a competitive landscape- New business growth driven by a multifaceted approach that combines account strategy,relationship-building,market insight and referral programs Show less

      • Senior Account Manager

        Jan 2018 - Jan 2025

      • Account Manager

        Jun 2016 - Jan 2018

      • Service Delivery Specialist

        Jul 2015 - Jun 2016

    • Salesforce

      Jan 2025 - now
      Account Executive

  • Licenses & Certifications

    • CCENT

      Cisco
      Jun 2015