Surendhar Ponnambalam

Experience

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  Bharat Sanchar Nigam Limited

  Dec 2016 - Dec 2016

  Student Intern

  • Developed technical proficiency and analytical problem-solving skills through understanding complex systems and troubleshooting issues, directly transferable to data analytics.

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  Uniq Technologies

  Jun 2017 - Jun 2017

  Summer Intern

  • Enhanced ability to solve complex technical problems.• Improved analytical thinking through debugging and optimizing app performance.

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  The Printers India

  Jan 2019 - May 2019

  Business Develpment Intern

  • Assisted in launching a new B2B printing machine( one of fewer than 10 in the district) by gathering market data from over 50 businesses and creating strategies for both B2B and B2C marketing.

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  Tech Mahindra

  Feb 2020 - Aug 2020

  Technical Support Analyst

  • Developed problem-solving skills through technical troubleshooting.• Gained experience in interpreting data to identify patterns and solutions.• Enhanced ability to understand customer needs, which is crucial for analyzing market demand and trends.

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  Amazon

  Oct 2020 - Dec 2021

  Catalog Analyst

  • Enhanced catalog accuracy by 20%, improving customer satisfaction and reducing returns by conducting thorough quality checks.• Improved vendor collaboration efficiency by 30%, leading to faster resolution of missing product information and increased catalog completeness.• Conducted root cause analysis on defective, misleading, or damaged items using methods such as 5 Whys, Pareto Charts, and FMEA to identify and resolve issues.

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  123 Creatives

  Jan 2022 - Aug 2022

  Business Analyst

  • Extracted actionable insights from market research, enabling informed strategic decisions and a competitive edge. • Collaborated on data-driven solutions, achieving 15% improvement in operational efficiency and cost savings. • Developed interactive dashboards, increasing stakeholder data comprehension by 30% and accelerating insights extraction• Prompted a 30% increase in data-driven decision-making adoption across departments through comprehensive reports and presentations.• Increased data accuracy through streamlined collection methods, leading to more efficient analysis and informed decision-making. Show less

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  Poundland & Dealz

  Jul 2023 - Sept 2024

  • Managed the store, oversaw staff, and ran operations as the duty manager. Acted as a key holder and ensured proper store opening/closure procedures. • Orchestrated stock range availability strategies, reduced damages by 20% through meticulous inventory management. • Spearheaded innovative merchandising initiatives, resulting in a 15% increase in product visibility and a 10% rise in sales. • Enforced store standards with a 95% compliance rate and optimized team productivity, leading to a 20% improvement in operational efficiency. Show less

  • Supervisor

    Mar 2024 - Sept 2024

  • Sales Assistant

    Jul 2023 - Mar 2024
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  Unified Mentor Private Limited

  Jul 2024 - Sept 2024

  Business Analyst Intern

  • Conducted thorough data analysis using Python and SQL, identified trends, and generated actionable insights to support business decision-making.• Developed and maintained interactive dashboards in Tableau, enhanced data visualization, and facilitated real-time reporting for key stakeholders.• Collaborated with cross-functional teams to gather requirements, translate business needs into technical specifications, and deliver customized solutions that addressed business challenges.• Monitored and evaluated the performance of business initiatives, tracking key metrics and identifying areas of opportunity for continuous improvement. Show less

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  Three Dots Learning

  Sept 2024 - now

  Product Manager - LMS