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Lena M. Merk

Lena M. Merk

Front Office Intern

Followers of Lena M. Merk708 followers
location of Lena M. MerkMalmo, Skåne County, Sweden

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  • Timeline

  • About me

    Sales Development Representative - Sustainability Enthusiast - MSc

  • Education

    • Lund University

      2022 - 2024
      Master of Science - MS Sustainable Service Management

    • Lund University

      2022 -
      Master‘s of Sustainable Service Management Service Management

    • César Ritz Colleges Switzerland

      2018 - 2020
      Bachelor of Arts - BA Hospitality and Toursim Management

      Activities and Societies: Vice President and Hospitality President in the Student Ambassador Forum

    • Washington State University

      2018 - 2020
      Bachelor of Arts - BA Hospitality Business Management Magna Cum Laude

      Activities and Societies: Former Vice President of Eta Sigma Delta Honor Society at César Ritz Colleges Division Fall 2020

  • Experience

    • VICTORIA-JUNGFRAU Grand Hotel & Spa

      Jun 2018 - Dec 2018
      Front Office Intern

      During this internship, I increased my customer service skills, acquired up-selling and cross-selling strategies and gain a broad cultural understanding as well as handling guest feedback effectively to increase guest satisfaction.

    • InterContinental Davos

      Dec 2019 - Mar 2020
      Front Office Trainee

      Working in this wonderful property has given me further insights into the industry and given me the confidence needed to accommodate the clientele present in luxury hospitality. I am now more motivated than ever to continue strengthening my skills and advance in this department.

    • La Réserve Eden au Lac Zurich

      Jan 2021 - Jun 2022
      Front Office Supervisor

    • VentureLab by Lund University

      Jan 2023 - Jun 2024
      Event coordinator/ Student Worker

    • BIMobject

      Dec 2024 - now
      Sales Development Representative

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Lena M. Merk
      Honour Roll Term 1&2 César Ritz Colleges Switzerland Due to my motivation and hard work as well as my genuine interest in the Hospitality and Tourism industry, I have been able to maintain a high level of academic conduct and have been part of the Honour Roll several times due to outstanding academic achievements.

  • Volunteer Experience

    • Supervisor during Summer Camp

      Issued by SKM Landkreis Karlsruhe on Jan 2012
      SKM Landkreis KarlsruheAssociated with Lena M. Merk