WonJun Kang

Experience

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  한국맥도날드

  Nov 2016 - Jan 2017

  Crew - Grill Part

  - Making Burgers & Food

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  Lotte Tour Development

  May 2018 - May 2018

  Intern - Cruise CS

  - Interpretation work for CS reception desk at Costa Serena Cruise.

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  LX International

  Mar 2019 - Jul 2021

  - Operations1. Indonesia 10,000 ha oil farm operation and development assistance.2. Using the minimum unit block of farm, division, and production data per area by estate, an analysis of changes between the same period/planting year/season is reported.3. Understanding of oil farm activities (Census, meat, insect pests, etc.) and production of SOP materials through the production of Korean and English materials.4. Harvest/free worker performance management and heavy equipment lease contract unit price negotiation and contract signing.- Contribution Margin1. Adjustment of the unit price of incentives to achieve the highest contribution margin by calculating the contribution profit of external farm purchases and calculating the appropriate purchase price for each vendor.- Adhoc Project1. Cost-saving calculations to enhance efficiency of farm infrastructure repair projects, which are essential for transporting harvest fruits.2. Introduction of mechanization for advanced farm operations, NVDI outsourcing project F/up.3. Monitoring for efficiency assessment of new fertilizer, road pavement material testing.* Tools- Analytics : Excel- Presentation : Power Point- Video : DaVinci Resolve Show less

  • Associate - PAM, Indonesia OilPalm

    Aug 2019 - Jul 2021

  • Intern - PAM, Indonesia OilPalm

    Mar 2019 - Jul 2019
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  Beam Mobility

  Nov 2021 - Apr 2023

  - Operations1. Expansion of shared kickboard operation area in Korea (17 cities, 25k including the metropolitan area) and Fleet (all unit deployed) Operations team lead.2. Select and launch cities and set up infrastructure for additional batch plan volumes (6.5k) distribution.3. User Peskin indicator management by maintaining the Ridesable % of kickboards placed in the city.4. City/geofence modifications taking into account current policies/regulations and operational efficiencies.- Data Analytics & Visualization1. Establishes demand forecast and deployment strategies to match trip count/avg length by operational city.2. Creating tasks that can be checked by field personnel in the application using the Zapier automation program and managing individual performance.3. Create and maintain Fleet Operation dashboards to monitor headline metrics in all production cities.(Topline Metrics, Ridesable% Graph by City and User Peskin, Fleet Health Indicators, etc.)- Profit & Loss1. Control over costs, such as leasing contracts for facilities within the operating city and hiring on-site personnel.2. Operational truck, refueling, mechanical personnel and repair parts inventory management.* Tools- Query : Google BigQuery, PostgreSQL- Visualization : Looker(Data Studio), Redash- Operation : Zapier- OA/etc : Google workspace, Confluence, Slack, Asana Show less

  • Operations Associate - Operations

    Jul 2022 - Apr 2023

  • Operations Specialist - Operations

    Nov 2021 - Jun 2022
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  Deer Corporation

  May 2023 - Oct 2023

  Operations Manager - Operations

  - Data Analytics1. Data analysis for the highest number of drives within a shared kickboard direct/consigned operation city.2. Create the best virtual parking spot and minimize idle% by matching driving locations by day/hour, customer demand (App Open/QR Scan).3. By comparing with competitor headline indicators, competition spots in the city are identified and their kickboard deployment density/demand is re-analyzed.4. Improve the number of sales/occurrence driving through additional analysis of the user's age/use time behavior pattern and Retention within the period.5. Create and utilize dashboards for monitoring city/date headline matrices and on-site workforce performance.- Profit & Loss1. Weekly PnL tracking and virtual modeling based on the management of key indicators such as number of trips per unit, activation rate, etc.2. L1 profile control of fixed costs (warehouse lease contract, manpower) and variable costs (oil costs, etc.) for the transfer section.3. Select pricing plan suitable for each operating area and offer discounts/invitation promotions.- Operations1. Instructions for on-site personnel work to supply parking spots created through data analysis to meet predicted demand.2. Create and modify SOPs to build operational automation/optimization processes in new launch cities.3. Adjustment of batch quantity and discovery of areas in high demand using organic connectivity between operating cities.4. Sharing on-site manpower-oriented city operation policies and implementing strategies through close communication with field managers.* Tools- Query : MySql- Visualization : Grafana, Zeppelin, Geojson- OA/etc : Google workspace, Notion, Confluence, Slack Show less

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  Coupang

  Nov 2023 - now

  Customer Service Specialist - Data Analytics, CXM(Coupang Eats)

  - Business Report1. Update key indicators such as response rate, AHT, CPH, IVR, customer cancellation, coupon issuance, etc. within the Customer Center organization Weekly Business Report.2. Reprocessing external platform Excel format data to create daily/weekly dashboards and monitor trends by channel.3. Update quarterly target metrics and add guardrail metrics.- Data Analytics & Visualization1. Generated delivery order ≪-≫ Indicator improvement activities through analysis of customer/merchant/delivery partner cohort between incoming inquiry history.2. Set up test by customer group and analyze Retention rate and derive results.3. Create/maintain dashboards for historical data extraction and continuous monitoring for operational and SOP changes and improvements.4. Analysis of contact rates and automatic coupon issuance cost before and after the InAPP flow AB test change point.5. Dashboards, SQL query statements with organizational Data Homepage management.- Adhoc Project1. Create a query/dashboard that meets specific conditions for identifying the target of customer cancellation and share the direction of the person in charge.2. Onboarding and ticket processing of data extraction requests to people in the organization on the use of data analysis and visualization data.* Tools- Query : Apache Hive SQL, DBeaver, Hue- Visualization : Redash, Zeppelin, Power BI- Operation : Zendesk, Genesys Cloud- OA/etc. : MS Office, Outlook, Slack, Confluence, Workday Show less