Robert Ross

Experience

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  Canon

  May 1995 - Mar 1997

  Technical Service Representative

  Level 2 IT Support for Canon's line of Laptop and Desktop computers. Troubleshooted hardware/software problems in relation to Canon products. Interpreted data, identified problems, analyzed alternatives and implemented solutions.

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  American Management Systems (AMS)

  Mar 1997 - Apr 1999

  Programmer/Analyst

  Responsible for software design and development for a material ordering application for the government. Converted legacy system using Delphi and SQL in Oracle database into GUI interface and also created reports subsystem using Crystal Reports. Supported the Full Software Development Life Cycle from initial design and development thru production support and application releases. Member of the Configuration Management team responsible for maintaining version control for all software modules, coordinated defects and application changes. Show less

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  IBM

  Apr 1999 - Jul 2018

  IT Architect

  Robert Ross is a IT Architect in the Business Analytics & Optimization (BAO) Enterprise Information Management Practice. The practice is responsible for providing integration services using Service Oriented Architecture (SOA) and Master Data Management (MDM) solutions. He has a master’s degree in Information Systems and 23 years of experience in the IT industry. He has designed and delivered systems integration solutions assuming roles of data architect, application architect and infrastructure architect. He has experience in the distribution, healthcare, retail and telecommunication industries.He has extensive experience in Master Data Management (MDM), especially in the Product Information Management (PIM) subset. He has designed and implemented solutions that use PIM, using Master Data Management (MDM-CE) for implementing a New Product Introduction (NPI) process, a catalog management tool and connecting with the Global Data Synchronization Network (GDSN).He has experience creating composite applications from functionalities within a SOA where referenced components are deployed on diverse platforms of Mainframe, J2EE/WebSphere and .Net. He has hands-on experience designing and developing middleware solutions. His strengths also include solid communication and analytical skills, his leadership, problem solving and decision-making skills, negotiation and his expertise with the latest technologies. Show less

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  DragonFly Information Technology Solutions, Inc.

  May 2018 - May 2022

  Principal
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  IBM

  Jun 2021 - now

  Customer Success Manager - Architect