Suen Shaw

Experience

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  Memorial Hospital

  Aug 2010 - Aug 2011

  Intern Vascular Sonography and Wound Care

  During my internship, I actively engaged in diagnostic procedures under the supervision of physicians, operating Vascular Sonography equipment in strict accordance with established quality assurance and control guidelines. I also collaborated closely with physicians and departmental staff, ensuring the consistency and quality of patient care. Moreover, I pursued a dedicated internship in wound care, shadowing a Wound Care Specialist, during which I conducted an extensive SWOT Analysis. This analysis formed the basis of a detailed 40-page paper, in which I presented findings and strategic recommendations for improvement within the field. Show less

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  TMS Health

  Oct 2011 - Sept 2012

  Pharmaceutical Representative

  In my role as a pharmaceutical representative, I actively engaged targeted physicians, adeptly providing clinical insights on drug indications and precise formulary coverage details. Through strategic outreach efforts, I consistently exceeded daily metrics and remarkably bolstered physician prescribing habits by an impressive 50%. Adhering rigorously to HIPAA compliance guidelines, I ensured the utmost confidentiality and professionalism in all interactions. Additionally, I remained steadfast in updating my knowledge of product information, policies, and procedures as provided by the training department, ensuring I was always well-equipped to deliver accurate and insightful information to healthcare professionals. Show less

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  Russell, Barrington A Professional Assoc.

  Oct 2012 - Jan 2015

  Realtor

  Throughout my time as a dedicated real estate professional, I was unwavering in my commitment to assisting clients with the sale and purchase of properties, navigating them through every aspect of the process with expertise and care. Proactively exceeding company and local market quotas, I consistently acquired an average of 20 new clients every three months, establishing strong connections and fostering trust. Recognized as the top revenue producer in my office, I also achieved an exceptional 95% closing rate with clients, reflecting my steadfast dedication to delivering outstanding results and surpassing expectations in every transaction. Show less

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  Miami Norland Senior High School

  Sept 2013 - May 2014

  Biology Interventionist

  In my role as a resource within the school's intervention program, I served as a cornerstone for both principals, teachers, and students, providing invaluable support and guidance. Through meticulous planning and implementation, I developed and executed mini lesson plans tailored to small group instruction, emphasizing data-driven approaches to student support. My commitment to monitoring student academic progress yielded remarkable results, surpassing the school district's goal by achieving a notable 20% increase in students' scores on the End-of-Course (EOC) assessments last year. Show less

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  Braintree

  Jan 2015 - Jun 2015

  PrepMD, Student, Medical Device Technical and Sales Training

  Immersing myself in the intricate realm of cardiovascular systems, I diligently acquired a comprehensive understanding of their functions and vital processes, alongside mastering the fundamental principles that underpinned CRM and EP therapies. Through immersive training sessions, I honed my skills in diagnosing pacemaker, ICD, and BI-V devices, coupled with hands-on experience using equipment from five leading CRM companies within on-site simulation laboratories. Engaging in clinical rotations across prominent medical centers in metropolitan Boston, I also absorbed the dynamic environment and intricate processes of CRM device implantation and follow-up. This immersive journey also equipped me with a nuanced understanding of the business aspects within the CRM industry, encompassing its history, diverse selling styles, techniques, and strategic business planning methodologies. Show less

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  Sorin/Livanova USA

  Jul 2015 - Feb 2017

  CRM Technical Service Specialist

  During my tenure, I served as a pivotal educator, meticulously training and enlightening physicians, hospital personnel, and office staff on technical intricacies pertaining to our product line. Utilizing a multifaceted approach, I also orchestrated one-on-one training sessions, in-service education programs, and engaging seminars or symposiums to disseminate vital knowledge effectively. My strategic acumen extended beyond education, as I proactively penetrated established accounts to expand market share for our product portfolio. Collaborating closely with the district manager, I assisted in identifying and nurturing relationships with key clinical and non-clinical decision-makers. Furthermore, I also maintained a rigorous schedule, conducting regular covered calls while exhibiting flexibility to travel to various regions for special events and meetings, such as those in Florida, Alabama, and Tennessee. During surgeries and product implants, I proudly represented Sorin/Livanova, providing invaluable troubleshooting and technical support. Additionally, I contributed to the enhancement of our products through insightful feedback on performance, competition, market practices, and customer satisfaction. Show less

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  Emory Healthcare

  May 2017 - Apr 2023

  Arrhythmia Device Engineer

  Throughout my tenure as a seasoned cardiac device engineer, I excelled in performing comprehensive interrogations and reprogramming of diverse implantable cardiac devices from leading global companies such as Medtronic, St. Jude Medical-Abbott, Boston scientific, Biotronik, and Sorin Group. Leveraging my expertise, I adeptly oversaw remote monitoring for thousands of patients, proficiently navigating platforms like Carelink, Latitude, and Merlin. My proactive approach extended to identifying, evaluating, and addressing disease prevention and health promotion concerns within the cardiac population. I adeptly collaborated with physicians and management, facilitating the seamless coordination of ICD and pacemaker services. Additionally, I also engaged in effective communication with referring physicians and personnel to ensure optimal patient care. Furthermore, I meticulously documented and maintained confidential medical records, procedures, evaluations, treatments, outcomes, education, and referrals while efficiently coordinating and evaluating information provided by vendor representatives. Show less

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  Accuhealth

  Mar 2024 - now

  Client Relations Director

  As a Client Relations Director at Accuhealth, I'm at the helm of fostering robust connections with our esteemed clientele in the healthcare sector. Drawing on Accuhealth's pioneering remote patient monitoring technology, I play a pivotal role in ensuring seamless collaboration and utmost satisfaction for our clients. With a deep understanding of the challenges faced by healthcare providers, I also engage directly with them to showcase how our solutions simplify their workflows, enhance patient outcomes, and optimize clinic revenue. Through proactive communication and tailored support, I prioritize understanding each client's unique needs to deliver tailored solutions that surpass expectations. In this dynamic role, I'm dedicated to forging enduring partnerships that drive mutual success and innovation in healthcare delivery. Show less