ProfDr. Michelle Deloris Waddy Esq., PharMD

Experience

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  Wells Fargo

  Sept 1987 - Sept 1997

  Officer - Discrepancy Analyst

  (Signet Bank) September 1987 - September 1997 3 Positions Total1 Entry Level - 1 Managerial - 1 Analyst Research and resolve bank and customer outages created in the process of check clearing (internally, and through Federal Reserve and authorized partner banks) as well as other internal bank processing for support functions. Act as subject matter expert (SME) for department technology projects to include review of processes to determine process improvement opportunities and documentation and testing of approved technology. Document, develop and implement training documentation for process changes and technology upgrades and enhancements. Act as chairperson for department events and fundraising. Show less

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  Owens & Minor

  Sept 1997 - Jun 2000

  Contract Analyst

  Manage administration of contracts for selected region of customers. This includes receipt and verification of contract details (item, price, uom, dates, eligible customers, etc.), uploading to company systems/applications (manual entry via DOS, EDI, etc.), research and resolve rebate discrepancies with appropriate department (pricing, rebates, contracts, manufacturer, etc.), request verify receipt of contract renewals based on expiring contract report, and upload according to company policies and procedures. Act as subject matter expert (SME) on department/company projects (mergers, acquisitions, company/location consolidation, offshoring (domestic), etc.) to analyze, implement, troubleshoot and document systems updates, enhancements and changes. Design, develop, create, implement, review and troubleshoot applications to improve process for department/company process. Act as chairperson for company/department events and fundraising.Design and implement training material for for department technology and process improvement projects. Show less

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  T-Mobile

  Jun 2000 - Dec 2001

  Credit Specialist

  (SunCom) Answer calls from customers requesting wireless service, gather information required to process credit application, review automatic decision, evaluate and redecision according to company policy and guidelines and refer customer to retail location for futher evaluation if necessary. Answer calls from retail locations to evaluate and redecision if necessary credit applications processed for wireless service. Review and anayze department support functions and evaluate opportunities for process improvement. Design, create, test and implement technology to improve department procedure for reporting. Show less

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  Allianz Group

  Jul 2002 - Feb 2004

  Bankcard Call Center Team Lead

  (World Access)Manage day to day activities of call center with a dedicated team of call center associates. This includes new associate training and onboarding as well as call monitoring, evaluation and associate coaching. Submit calls monthly for calibration with client (American Express) to review call quality benefit knowledge, and policy adherence. Manage supervisor calls, research dispute with appropriate department (Claims) and ensure the claim is processed according to client policy and dispute is resolved. Prepare payroll and submit to human resources, document associate attendance and call statistics, prepare monthly, semi-annual and annual reviews for dedicated team of call center associates. Act as department subject matter expect (SME) to analyze technology requirements, process improvement, application design and development, testing, implementation and process review and troubleshooting after implementation of technology. Show less

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  Wells Fargo Securities

  Feb 2004 - Sept 2008

  Officer - Analysis Specialist

  (Wachovia Securities)<br><br>Gather and document requirements for departmental systems fixes, upgrades, enhancements and testing exercises. This includes application design, development, testing and implementation. Design and implement training documentation and delivery. Field, document, report and troubleshoot any issues that have arisen due to implemented technology. Act as subject matter expert (SBE) for company projects involving assigned department and thoroughly discuss and document potential issues or outages that may arise due to planned technology implementation. Design and create custom department reports. Act as PC coordinator for department obtaining necessary tools and equipment for all department associates. This includes system access, maintenance and any required or necessary audits for access deletion. Show less

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  McKesson Medical-Surgical

  Sept 2008 - Jun 2012

  Project Manager

  Manage all aspects of client onboarding into internal company applications and systems. This incudes quotes and RFP's, product assessment and conversion and account setup and verification. Maintain, analyze and investigate client account outages ensuring accurate and effective pricing structure. Analyze sales data and produce reports to determine opportunities for more effective product utilization and brand preference. Participate in department projects and act as subject matter expert (SBE) ensuring department processes are presented and any roadblocks or potential processing issues (that may arise due to system enhancements, upgrades or fixes) are thoroughly researched and the proper protocol/procedure is implemented. Show less

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  Cruise Planners Travel Agency

  Jul 2012 - Jun 2014

  Business Executive

  FRANCHISE OWNER - RAINBOW SANDS CRUISE & TRAVEL AGENCY

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  Michelle Deloris (Waddy): The POET'S Corporation

  Jul 2012 - now

  Executive Director

  MICHELLE DELORIS (WADDY) PROFESSIONAL AT THE POETS CORPORATION - PRODUCTIVITY CONSULTANT - ORGANIZER - ENGINEER - TECHNICIAN - SCIENTIST