Sudarsan Parthasarathy

Experience

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  Citi

  Apr 2008 - Oct 2013

  Project Lead

  Provided various functional requirements for new application development and closely worked with ITO(International Technology Organization) till successful release of the product in 2010Have worked on enhancements and new functional requirements during 2010Was part of system migration for 3D Secure and VBV participant to minimize online fraud lossesHave moved “Whole Corporate banking” to ECS+ platform and intranet system AFEWS(Advanced Fraud Early Warning Services) during 2008Complete testing on upgraded version of AFEWS 2.0 to AFEWS(Advanced Fraud Early Warning Services)Tested various screens and functionality of AFEWS 2.0 which can be tweaked based on customer needsHave update parameter based on the customer needs and enhanced customer experience and satisfactionTested system enhancement and functionalities with ECS+ for VBV / 3D secure programme.Worked on testing the system functionalities with ECS+ for falcon scoring implementation.24 X 7 reviewing of system based triggers to identify fraudulent transactions and minimize fraud for my Client Handling the FDF (fraud declaration form) and normal dispute process.Updating, Tweaking parameter based on the emerging fraud trends.Identifying CPP and POC, checking association alerts.Auditing and Compliance. Interacting with card issuing Associations like VISA & MasterCard. Overall supervision of the project, managing quality and deadlines.Conduct regular meeting to monitor the progress of the project.Contacting acquiring bank to hold the delivery of goods or services.Prepare various MIS report for client level meetings.Identify the key areas of improvement and train the team accordingly.Training new employees & providing them necessary feedback on their performance.Responsible for resolving Customer (both internal and external) complaintsCross training the unit members – Creating backbone for the BCP and SOPs for Knowledge Management. Show less

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  Tata Consultancy Services

  Apr 2008 - Oct 2013

  Project Lead
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  HDFC Bank

  Nov 2013 - Aug 2014

  Fraud Prevention Manager

  Responsible for Forming strategy minimizing frauds in E-Commerce portfolio for Debit, Credit & Prepaid Cards.Regular analysis of frauds reported and tweaking modifying parameters to contain frauds.Analyzing ADC (account data compromise) co-ordinating with Visa/MasterCard.Perform regular CPP / POC analysis and take appropriate action on the affected cards.Adhering to all mandated Bank and RBI policies and procedures.Managing the vendor team and making sure timely delivery of the requirements.Co-ordinating with the technical / product and policy teams for the new launches.Interacting with card issuing Associations like VISA & MasterCard. Overall supervision of the project, managing quality and deadlines.Conduct regular meeting to monitor the progress of the project. Show less

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  Syntel

  Aug 2014 - Dec 2015

  Consultant

  Pre-Sales/Solutions and Consulting-Pre-Sales delivery-Pre-Sales related documentation – Collaterals, Product Paper, Case studies etc.-Prepare RFPs and all transition documentation-Assist business development team in Sales presentation-Focus on discovering customer's needs and finding out ways to meet them through the creation of appropriate solutions and services-Lean deployment for Process Optimization, Automation and Re-engineering-Liaise with multiple stakeholders – Technology, Human Resources, Quality and create an appropriate deployment plan-Feasibility study and Implementation of objectives Show less

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  Citi

  Dec 2015 - Mar 2017

  Supplier Risk Manager

  Member of Enterprise Supply Chain Third Party Risk ManagementCurrently handling team of 8 resources for Sanctions Screening COE based out in Chennai.Training other sites (Hungary, Costa Rica) to on the Sanction Screening Processes. Implementing a BAU process for ongoing monitoring throughout supplier lifecycle.Working closely with the FIU and Global Compliance Unit for Potential Positive matches.Strategic planning to prevent, eliminate and mitigate risks involved in the process.Managing project quality, including project work plans and program work plan, analyzing quality issues and implementing continuous improvement activities.Possess strong client facing skills and delivery focused and Proficient in managing multiple cross-functional teams/projects. Working with the development / testing team for new enhancements during the release. Show less

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  Standard Chartered Bank

  Mar 2017 - Jul 2020

  Operations Manager
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  Citi

  Jul 2020 - now

  Assistant Vice President