
Timeline
About me
Experienced Customer Relationship Manager
Education

Adam mickiewicz university in poznan, poland - faculty of law and administration
1993 - 1997Master's degree international relations for economy and politics, special field: european studies
Adam mickiewicz university in poznan, poland - faculty of modern languages
1990 - 1995Master's degree german studies
Experience

The banking university (wyższa szkoła bankowa)
Oct 1996 - Jun 1997German teacherLanguage teaching at various levels, including business language (Wirtschaftsdeutsch) and examinations.

German bundestag
Sept 1997 - Mar 1998Participant in the "international parliamentary scholarship in the german bundestag".Practice in the German Parliament - learning and experiencing of the German parliamentary system and the principles of democracy in theory and practice, combined with the work for the parliamentary deputy Heidemarie Wieczorek-Zeul (SPD).

Malta-decor sp. z o.o.
Jun 1999 - Oct 2017Sales account manager (b2b)Malta-Decor Sp. z o.o. in Poznan, Poland is incorporated company of international paper holding KRONOSPAN (B2B), based in Salzburg, AustriaPosition held: account managerMain activities and responsibilities: keeping and establishing business contacts with domestic and abroad clients,searching and gaining new clients, market analyzing and analysis of competition activities,inquiring and preparing of trade and price offers,dating entry customers' orders and needs, processing and controlling of order execution,claim evaluation and processing,analyzing stock level, financial clients' condition, generating sales reports, analyzing figures and data,running of new projects: standardization, implementing of CRM,marketing projects: web designing, prospects, brochures and leaflets Show less

Pens.com
Nov 2017 - nowMain activities and responsibilities: keeping and establishing business relationship with assigned customers,selling a range of NPL products to existing customers and generating increased sales through outbound telephone calling,manage a database of assigned accounts with associated Sales Revenue and Key Performance targets,ensure the customer's issues are dealt with in an efficient manner, informing the customer of any new product and promotional campaigns,verifying the order and customer details on-line,maintain up-to-date knowledge of products and processes Show less
German (DACH) Customer Relationship Manager
Jan 2018 - nowPermanent German (DACH) Transactional Agent
Nov 2017 - Dec 2017
Licenses & Certifications

Sworn translator for the german language - court order
Ministerstwo sprawiedliwościJul 2005
Languages
- geGerman
- enEnglish
- poPolish
- spSpanish
- ruRussian
- duDutch
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