Doriane D.

Experience

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  Michelin

  May 2010 - Sept 2010

  Summer job: Export Manager

  Export Manager in the Export Logistics Service:- Processing and sending of the orders to the United States of America, Canada and Mexico from France.- Professional meetings- Mission of one week in the Customs Department to help them.

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  Danone

  Apr 2011 - Jul 2011

  PUBLIC RELATION OFFICER

  Organizing press conferences and promotional events in order to build and sustain the image of the company.

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  Cronos Formation CompanyI

  Jan 2012 - Mar 2012

  Insternship in Translation / Quality Service

  Cronos is a company of vocational training in Villena, in South of Spain. - Translation of documents: in English-Spanish, French-English, French-Spanish- Processing the Customer satisfaction surveys in the Quality Service- Giving French lessons at all levels.

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  Michelin

  Jun 2012 - Sept 2012

  Summer Job: Export Manager

  Responsible for all export planning and clearing from France, Italy, Hungary, Poland to North American countries.Coordinate with clearing agent the delivery to the client, keep track of the shipments and export documentation.

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  Pier Auge South Africa

  Mar 2013 - Sept 2013

  Export Assistant

  As an Export Assistant, I was responsible for the key activities aimed at developing the luxury brand in foreign markets.KEY ACHIEVEMENTS:  Successful launch of my PERFECT products across 22 countries.  Held business development andmarketing activities in Spain and Portugal.

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  Michelin

  Apr 2014 - Jul 2020

  In charge of the Marketing activities of 300 shops in the Middle East including Michelin, BF Goodrich and TYREPLUS franchises:- Responsible of TYREPLUS, Michelin & BFGoodrich brands (use in line with the brand guidelines)- Full management of the Retail Marketing budget- 360 degrees Marketing campaigns to promote and boost the sales- Post campaign analysis, presentation of the results to the main stakeholders & provide valuable learnings for future campaigns- Management of campaigns with my suppliers TOTAL, Varnoline, Mobil- Opening events management with influencers- Customer Relationship Management- Build long term relationships with my suppliers and customersKeys achievements:- Full creation of the retail concept "MTS: Michelin Tyres & Services" in Egypt and opening of 25 shops in 4months ; including the creation of the brand guidelines of the shop.- Opening of 13 new TYREPLUS shops in GCC.- Establishment of NPS in the franchises- Contributor of signing the contract between TYREPLUS & TOTAL Show less Planification de la demande en collaboration avec les départements des ventes et du marketing sur l’Afrique, l’Inde et le Moyen-Orient. Maintien d'une prévision de la demande sur 18 mois et analyse des performances pour soutenir les objectifs régionaux.RÉALISATIONS CLEF S :Développement et mise en œuvre de nouveaux processus conformes aux nouvelles directives de l'organisation. Aide à l'ouverture de la coentreprise au Kenya et de l'agence en Algérie. Amélioration de la qualité des stocks au Nigeria (60 %) et au Cameroun (23 %). Show less Supply Chain, Customer Service and Marketing coordinator for all Africa, India and Middle East zone for Passenger Cars and Trucks product lines. - Manage the autorisations to commercialize tires in the zone in coordination with Technical, Quality and Marketing teams, to reply to the customer needs. - Ensure availability of all products in IS systems from creation to discontinuation.- Analyze, update and publish the monthly zone product catalog.- Support Supply Chain : analyze and resolve the issues in the workflow of data (forecast rejects, besheb/misaor rejects)-Describe data processing procedures as quality documentsKey achievements :- Successful launch of a new brand in Africa and Middle East as Supply Chain Data Coordinator.- Implementation of KPI and training of Customer Service in Homologation/Derogation process, which permits to reduce the complains of customers and improve the service to customer.- Key commitee in data system management to open the market of Iran after the closing of embargo. Show less In charge of a portfolio of multi products customers : Tchad, Congo, Madagascar, Burundi, Malawi, Pakistan, Guinea, Equatorial Guinea, Sierra Leone, Nepal, Gibraltar.- Handle the process from ordering to invoicing in collaboration with Supply Chain, Logistics and Credit departments- Manage the Customs documents and credit specificities (Credit letter, Documentation credit etc.)- Manage the BtoB and BtoC relationship- Follow up the sales and the stocks of the customers and propose them Marketing campaigns. Show less

  • Retail Marketing Manager Middle East

    Dec 2018 - Jul 2020

  • Prévisionniste B2B et B2C

    Oct 2016 - Dec 2018

  • Data Analyst

    Apr 2015 - Apr 2017

  • Export Commercial Representative

    Apr 2014 - Apr 2015
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  Sgm agence

  Oct 2023 - Feb 2024

  Gestionnaire de compte
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  Michelin

  Feb 2024 - now

  Customer Marketing Manager