Jagdish K

Experience

• 

  Sports Authority of India

  May 2008 - Jul 2012

  Athele
• 

  Income Tax Department , Chennai

  Aug 2012 - Jun 2015

  Athlete
• 

  HCL Technologies

  Jan 2015 - May 2018

  As an IT Analyst, I initially excelled at the Service Desk, showcasing exceptional skills despite being new to the field. I contributed significantly by establishing a Knowledge Base and implementing innovative solutions. Due to my self-driven nature and expanding skill set, I swiftly transitioned to the Global Access Management (GAM) role, surpassing senior colleagues. Subsequently, I further enhanced my expertise by acquiring network skills, earning recognition and evaluation, leading to my role as an L2 analyst for the Network team.In the Network domain, my responsibilities included monitoring and managing interface alerts, CPU utilizations, static IP address allocation, DHCP scopes, VLANs, Riverbed WAN Optimizers, STP, HSRP, and BGP.In GAM, I specialized in creating and managing accounts/security groups across multiple platforms, managing assets, VPN services, user accounts in Mainframe, network access applications, and SLA management. Additionally, I monitored DC for lockouts and assisted in log analysis.In Exchange management, I coordinated Office 365 administration, reported exchange-related queries, collaborated with Microsoft for issue resolution, communicated outages to the Service Desk, and managed license and filter policies.Furthermore, I possess proficient knowledge in Commvault for backup and restore operations. Show less

  • Technical Analyst

    Feb 2016 - May 2018

  • Junior Engineer

    Jan 2015 - Feb 2016
• 

  Freshworks

  Nov 2018 - now

  Overseeing a portfolio of accounts in the North American region with an ARR exceeding $7M USD, while leading and managing a high-performing team of Technical Account Managers. Specializing in delivering enterprise-grade ITSM/ESM support to ensure seamless daily helpdesk operations and strategic client alignment. Driving continual service improvements through regular business reviews, identifying optimization opportunities, and implementing innovative solutions to maximize efficiency and elevate customer satisfaction. Demonstrated expertise in fostering long-term client partnerships and enabling team success through leadership and mentorship. Show less

  • Regional Lead

    Oct 2024 - now

  • Enterprise Technical Account Manager

    Feb 2024 - now

  • Regional Lead

    Dec 2021 - Oct 2024

  • Enterprise Technical Account Manager

    Oct 2021 - Dec 2021

  • Senior Technical Account Manager

    Apr 2021 - Oct 2021

  • Technical Account Manager

    Mar 2020 - Apr 2021

  • Product Specialist

    Nov 2018 - Mar 2020