THI THUY TRINH PHAN

Experience

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  Scicom MSC Berhad

  Jan 2016 - Feb 2019

  Customer Service Executive

  • Providing all levels of customers best service experiences through professional written and spoken Vietnamese via live chat, email, and voice call• Flexibly dealing with customers' complaints and bringing high satisfaction to customers by outstanding unexpected support• Proactively cooperating with related teams and departments through written and spoken English to resolve issues raised by customers and smoothen the company's services• Improving the whole team's performance by actively interacting with and supporting other team members Tunjukkan kurang

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  Conduent Business Services Malaysia

  Jan 2019 - Jan 2023

  Customer Experienced Associate II

  • Handling live chats, social media, and inbound/outbound calls pertaining to products & services• Participating in leads generation, making sales calls to qualify prospects, proposing, following up, and possibility closing sales• Resolving product and service problems by clarifying the customer complaints; determining the cause of the problems; expediting correction or adjustments following up to ensure resolutions• Reaching out to existing and potential customers to present products & service offerings• Actively sharing feedback on sales process/functionalities of sales dialers to help improve program performance Tunjukkan kurang

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  Deriv

  Jan 2024 - now

  Customer Support Executive