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Tibin Thomas

Tibin Thomas

Customer Support Engineer

location of Tibin ThomasDoha Metropolitan Area

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  • Timeline

  • About me

    Senior Technical Consultant | UCCE/PCCE | UC | WebexCC | Webex Calling | Genesys Cloud CX | Ribbon SBC | CCaaS | UCaaS

  • Education

    • Mahatma Gandhi University

      2004 - 2008
      B.Tech Electronics and Communication

  • Experience

    • HCL Infosystems Ltd.

      Aug 2008 - Jul 2011
      Customer Support Engineer

       Responsible for handling implementation of Cisco IP Phones, Installation, configuration & troubleshooting of voice servers. Deployment of Cisco Call Manager 6.x series. Installation and Configuration of Cisco Unified Communications Manager cluster. Deployment of Cisco IP Phones - Series: 7931, 7936, 7941, 7961, 7970, 7985 Configuration and Integration of PSTN Gateway with FXO Circuits. Configuration of the Dial plan according to the Requirement of the Clients that follows International standard and the other Operators. Configuring SRST (Survivable Remote Site Telephony). Handling of Service Calls (tickets) through HP Open View service desk. Raising CISCO TAC for assistance & troubleshooting. Providing 24x7 supports to the customer. Show less

    • Servion Global Solutions

      Aug 2011 - Jun 2013
      Network Consultation Engineer

       Responsible for handling Installation, configuration & troubleshooting of voice servers. Troubleshooting UCCE in Network. Brief idea of configure & troubleshoot ICM,CVP. Configure & troubleshoot Cisco Voice Gateways(AS5400, AS5350) Configure & troubleshoot E1 PRI. Knowledge in handling of Service Calls (tickets) through Symphony service desk. Raising CISCO TAC for assistance & troubleshooting. Providing 24x7 supports to the customer.

    • Volvo Group

      Jun 2013 - Feb 2019
      Network Consultation Engineer

      Project Description:Volvo Information Technology is a wholly-owned subsidiary of AB Volvo. Volvo IT is responsible for providing IT services to all Volvo groups globally like Volvo Trucks, Volvo Bus, Renault Trucks, UD Trucks and MACK Truck etc. Volvo voice network is in all continents with 3 data centres.  Responsible for handling Installation, configuration & troubleshooting of voice servers. Troubleshooting UCCE in Network. Configure & troubleshoot ICM, CVP. Configure & troubleshoot CCM and Cisco Voice Gateways/CUBEs. Configure & troubleshoot E1/TI PRI. Show less

    • Mannai Corporation QPSC

      Feb 2019 - now
      Cisco UCCE/PCCE/UC/WebexCC/Genesys Cloud CX/Webex Calling/Ribbon SBC -Senior Technical Consultant

  • Licenses & Certifications