Hossam El Masry

Experience

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  Egypt Express Travel

  Sept 2002 - Aug 2005

  Tour Operator

  Providing general and specific advice about different travel destinationsDrawing up complicated travel itineraries and ensuring that all the needs of the customers are metMaking arrangements for transport, accommodation, tours, and activitiesContacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangementsAdvising the customer about travel issues including required documentation and financial matters, such as appropriate exchange ratesUsing the database to research information about fares and hotel ratingsDealing with paymentsPerforming general administration tasksDealing with and documenting complaints in an efficient and diplomatic mannerPlanning and advertising different promotionsMaking alternative arrangements for customers who have had their trips interrupted by unforeseen issuesEvaluating customers’ holidays and issuing appropriate feedback formsEvery now and then, tour operators travel abroad for research purposesMaking presentations to travel groupsCreating and putting up displays at trade shows Show less

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  Lahacienda hotel - Ras Sudr Egypt

  Aug 2005 - May 2007

  Sales Executive
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  Paradise Inn Group

  May 2007 - Jul 2008

  Sales Executive
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  Standard Tours

  Jul 2008 - Jun 2011

  Sales Manager

  Responsible for the development and performance of all sales activities in assigned market. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishes plans and strategies to expand the customer base.

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  All In travel - AIT

  Apr 2012 - Mar 2014

  Sales Manager

  - Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.- Responsible for the performance and development of the Account Executives.- Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.- Initiates and coordinates development of action plans to penetrate new markets.- Assists in the development and implementation of marketing plans as needed..- Provides timely feedback to senior management regarding performance.- Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.- Maintains accurate records of all pricing, sales, and activity reports submitted by Account Executives.- Creates and conducts proposal presentations.- Assists Account Executives in preparation of proposals and presentations.- Controls expenses to meet budget guidelines.- Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Show less

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  Nice Trip Holidays

  Mar 2014 - Mar 2019

  Regional Sales Manager

  - Conducts sales calls and arrange site inspection trips to the hotels by the corporate, travel agents & VIP clients.- Work closely with Operation Team to ensure proposed best offers negotiations meet the Financial needs of the clients.- Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.- Responsible for the performance and development of the Account Executives.- Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.- Initiates and coordinates development of action plans to penetrate new markets.- Assists in the development and implementation of marketing plans as needed..- Provides timely feedback to High management regarding performance.- Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.- Maintains accurate records of all pricing, sales, and activity reports submitted by Account Executives.- Creates and conducts proposal presentations.- Assists Account Executives in preparation of proposals and presentations.- Controls expenses to meet budget guidelines. Show less

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  HotelsPro

  Mar 2019 - Sept 2020

  Business Development Manager

  - Planning, monitoring & conducting account development plans independently- Developing & improving business processes in coordination with various internal departments- Implementing strategies for new services and products- Analyzing & researching business needs to provide new growth opportunities- Delivering ongoing market reports & analysis using internal & external data.

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  Ajlan & Bros Holding

  Oct 2020 - Aug 2022

  Regional manager - Western Region
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  GTE - Global Travel Engine

  Aug 2022 - now

  Sales Manager

  - Developing and maintaining productive relationship with partners & clients.- Representing the company & its products in meetings, events & exhibitions.- Enhancing department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.- Contributing information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.- Initiating sales process by building relationships; qualifying potential; scheduling appointments.- Developing sales by making initial presentation; explaining product and service enhancements and additions; introducing new products and services. Show less

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  Dubai Link Group

  Jan 2024 - now

  Country Manager

  - Develop and implement strategic plans to achieve company goals and objectives.- Identify emerging markets and market shifts while being fully aware of new products andcompetition status.- Direct and coordinate activities of all departments to ensure effective operations.- Monitor financial performance and budget adherence.- Manage day-to-day operations and resolve operational issues and conflicts as they arise- Developing and maintaining productive relationship with partners & clients.- Lead the sales and business development efforts, including setting sales targets andoverseeing the activities of the sales team.- Develop and maintain strong relationships with key customers and partners. Recruit, train,and supervise employees.- Foster a positive and motivating work environment.- Report on regional performance to senior management.- Act as the primary point of contact between the headquarters and the country team. Show less