Kithi Amos

Experience

• 

  Nafrom (K) Ltd .

  Oct 2013 - Sept 2016

  Manager & Head Accountant

  * Led a team of 26 from different department to deliver a sync customer service experience and customer relationship management that drove sales and customer satisfaction and significantly reduced departmental disharmony.* Prepared budgets and forecasts and performed performance reviews and analysis which helped greatly in giving feedback to the team and increased team engagement, involvement and development.* Prepared monthly management accounts and annual accounts which helped the company in tracking performance and improving where we fell short.* Introduced an Internal Control system and an operational process-flow from inventory acquisition to dispatch with an additional customer service support system. This immensely helped efficiency of our operations, reduced customer waiting times increasing our sales by 40%, reduced loss of inventory due to theft and expiry, boosted our working capital and cash flow reducing over-reliance on overdraft due to quick collection and increased teamwork for collective delivery.* Represented the company to stakeholders Show less

• 

  Champion Oil Ltd.

  Oct 2016 - Jun 2019

  Station Manager

  * Prepared budgets and forecasts while conducting variance analysis with commentaries showing trends* Prepared monthly management accounts and annual accounts.* Customer service and customer relationship management and represented the company to stakeholders* Monitored business performance against agreed plans/budgets, identified areas of inadequate performance and where appropriate agreed remedial action on revised plans and objectives with those concerned.* Cash flow management- implementing procedures to minimize credit risk exposure to maintain liquidity and reducing interest charged by suppliers and bank interest on overdraft. Show less

• 

  Multiplus Tax & Consultancy Ltd.

  Jul 2019 - now

  Team Manager & Business & Financial Analyst

  * Head of the business advisory Department through financial and business analysis, process reviews, review of business models and strategies against operations for clients to establish linkages, disconnects and inconsistencies that hinder proper execution of the business strategy and offering solutions and recommendations. * Support client’s financial and business decisions through proper diagnosis and preparing business and financial models and forecasts.* Developing effective and practical strategy by examining clients’ competencies, visions and mission and advising on shortfalls needed to accomplish the desired strategy. * Presentations, reporting and communication.* Managing and supervising staff to ensure team engagement, motivation and satisfaction.* Customer service, client relationship management and clients’ complaints resolution. * Monitoring and analyzing company’s work to develop more efficient procedures and use of resources while maintaining a high level of accuracy and efficiency in serving clients.* Preparing daily/weekly/monthly and annual revenue reports, budgets and forecasts, performance reports and revenue projections Show less