Ruth Madriaga

Experience

• 

  Katolec Philippines Corporation

  Aug 2012 - May 2015

  Programming Engineer - Katolec Philippines Corp.

  - Prepares data conforming to customer’s documents and requirements.- Responsible in checking the updated machine programs when an engineering change documents or any document changes required by customer was received.- In-charge in transferring of data and machine programs from one line to another.- Develops, recommends and implements production process and procedures to be able to attain more efficient production flow and higher output.- Ensures optimum machine usage through optimization of machine program.- Responsible in checking operators in performing machine program optimization and saving.- Monitors and check compliance of operators and leaders to standard operating procedures and safety procedures.- Trains operators according to their area of assignment and evaluates their work efficiency. Show less

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  FIRST SUMIDEN CIRCUITS, INC.

  May 2015 - Jun 2017

  Technical Support

  -Installing and configuring computer hardware, software, systems, networks, printers and scanners and telecommunications devices.-Fixing network faults.-Creates E-mail addresses and manages distribution list in MS Exchange.-Setting up new user accounts and profiles and dealing with password issues.-Setting up MS Outlook and Thunderbird E-mail.-Implementing McAfee ePolicy Orchestrator encryption on computers.-Basic SAP functional assistance.-Active Directory users and groups management, disk quota management.-Implementing and administration Active Directory services, Trust Relationship and enforcing Domain wide Group Policies.-Monitor MIS ticketing system.-Providing support, including procedural documentation and relevant reports.-Creates check requisitions of monthly telecom billings and coordinates with service providers/Accounting/Purchasing department.-Working with customers/employees to identify computer problems and advising on the solution.-Working with field engineers to visit employees if the problem is more serious.-Help negotiate hardware, software, and circuit contracts for users. Testing and fixing faulty equipment. Show less

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  SRASI CONSULTANCY CORPORATION

  Oct 2018 - Feb 2020

  Network Operations Center Engineer

  - Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)- Manage and monitor all installed systems and infrastructure.- Proactively ensure the highest levels of systems and infrastructure availability.- Install, configure, test and maintain operating systems, application software and system management tools.- Monitor performance and ensure system availability and reliability.- Maintain security, backup, and redundancy strategies.- Monitor system resource utilization, trending, and capacity planning.- Participate in the design of information and operational support systems.- Provide Level-2 support and troubleshooting to resolve issues.- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.- Select and implement security tools, policies, and procedures in conjunction with the company’s security team.- Liaise with vendors and other IT personnel for problem resolution. Show less

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  TELUS International Philippines

  Feb 2020 - May 2023

  - Analyze customer data, feedback, and behavior to identify trends, patterns, and insights that impact the customer experience.- Investigate root causes of customer issues or dissatisfaction and recommend solutions to address them.- Work closely with technical support teams to implement customer-centric strategies and initiatives.- Prepare reports, dashboards, and presentations to communicate findings, recommendations, and progress to stakeholders and seniormanagement.- Propose and implement improvements to processes, policies, and products/services based on customer insights and feedback. Show less

  • Customer Experience Analyst

    Oct 2021 - May 2023

  • Cloud Network Engineer

    Feb 2020 - Oct 2021