Janis Zelannovs

Experience

• 

  Phoneserve Telecom

  Aug 2010 - Jun 2011

  NOC (Network Operation Center)

  Worked with MERA MVTS, VoIP Switch, Cisco.Monitoring customers VoIP termination live traffic and the quality of the routes routed in appropriate LCR to manage ASR/ACD/PDD/Audio quality to customer’s traffic;Continuous communication with clients and resolving technical and quality related problems;Managing business correspondence and database of loyal/new customers and providers;Involvement of new customers from Latvia and worldwide, development of relationships;Compilation of trade references, bilateral trade agreements;VoIP market research for wholesale and retail VoIP termination through live communication, Internet resources, social networks etc. Work with customers/providers, purchase and sale of telephone lines, and management of A-Z lists;Development of company’s sales marketing activitiesIssuing invoices and business correspondence for billing issue;Resolving billing disputes;Hands-on experience with EMS VoIP trade portal, PayPal, functions, direct bank wires;Preparing company's annual financial reports; Show less

• 

  Lattelecom

  Nov 2011 - Mar 2012

  Helpdesk Technician

  Upselling and resolving techical issues via telephone and e-mail. Responsible for new employees training.

• 

  Evolution

  Apr 2012 - Aug 2020

  Account management for high value Live Casino players.Creating and presenting live-in-studio promotions then reviewing and reporting on their impact to the senior management.Getting new dealers acquainted with the William Hill's performance standard and train them accordingly. Prepare company's daily financial reports. Analyze top player's gameplays. Carry out risk assessment on the players. Liaise with Evolution Gaming to make sure that all the live casino operations working smoothly.Work alongside with William Hill Customer Service, Platinum Account Manager and CRM departments to maintain efficient operation flow.Introduce the new players to all William Hill products including Live Casino Games. Show less

  • William Hill Live Casino Pitboss

    Dec 2014 - Aug 2020

  • William Hill Junior Live Casino VIP Host

    Feb 2014 - Dec 2014

  • Service Manager

    May 2013 - Feb 2014

  • Game Presenter

    Apr 2012 - May 2013
• 

  Under NDA

  Feb 2021 - now

  Provide VIP customers with industry-leading customer service gaming experience.

  • Game Portfolio Manager

    Feb 2023 - now

  • VIP Account Manager (CU,MGA)

    Feb 2021 - Feb 2023