Lauren Koczan

Experience

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  Pickering Playing Fields

  May 2004 - Sept 2007

  Event and Maintenance Assistant

  -Acquired valuable skills working both independently and as a team member coordinating and managing corporate/community events-Transitioned from a grounds maintenance position (gardening, driving range maintenance) to a event coordinator as well as cash management and food preparation position

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  Lamannas Bakery

  May 2008 - Aug 2012

  Customer Service Representative

  -Bistro and Bakery assistant, cashier, server-Learned valuable customer service skills, multitasking, and developed skills on how to problem solve and deal with stressful situations-Assisted in open and closing the store which included cleaning and stocking shelves with company products

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  Brock University

  Sept 2009 - Apr 2011

  Intramural Convener

  -Developed project management skills in coordinating and scheduling sport leagues-Managed on-campus field house, score/time keeping activities-Coordinated and hosted year end of league events

• 

  United Way Of St. Catharines and District

  May 2010 - Sept 2010

  Assistant Coordinator, Communications, Special Events and Fundraising

  -Developed extensive technical skills using excel to input volunteer information and design skills in creating Community Matters newsletters using Quark Press -Developed extensive communication and negotiation skills interacting with key local officials, business owners, potential sponsors and the media-Scheduled and coordinated logistics and sponsorship meetings for special events -Worked independently and with a team to deliver events on time and within proposed budget

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  Mount Sinai Hospital, Toronto

  Mar 2012 - Aug 2012

  HR Generalist in Volunteer Services Department

  -Gained recruitment experience through sourcing and screening candidates, scheduling interviews, performing reference checks-Inputted, updated, and maintained volunteer information in VSysOne (HRMS)-Used Microsoft Publisher to create posters for MAUVE Training and Feeding Assistance Training programs for volunteers -Coordinated and lead orientation/training sessions for new recruits-Coordinated with Five Star Catering for room bookings within the hospital -Demonstrated time management skills by planning Lunch n' Learns and observation modules as an engagement opportunity for current volunteers-Managed relationships with senior staff and doctors to ensure requests for language interpreters for patients were delivered in a timely manner-Proficient communication skills with various local businesses enabled secure donations for annual Volunteer Appreciation BBQ-Attended and observed union grievances with the Director of Volunteer Services Show less

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  Lululemon athletica

  Aug 2012 - Oct 2013

  Educator

  -Provided product education to guests: communicating fit, function, fabric, features, product care education, and my favourite place to use the product -Used Point of Sale cash system-Assisted in opening and closing duties-Assisted guests in the fitting room-Took ownership in creating the in store Community Board and provided guests with community education-Participated in the group interview process-Lead 1:1 interviews alongside the Assistant Manager -Social Media owner of the lululemon STC Facebook Page posting updates on product and current events as well as motivational quotes and articles consistent with the company mantra-Member of the People Safety Team responsible for making sure the People Safety Board was up to date and performing monthly People Safety Walkthroughs in the store-Experience with HRMS Taleo Show less

• 

  Morneau Shepell

  Oct 2013 - Sept 2016

  • Provided strategic advice, guidance and coaching on Workers Compensation (WSIB) claims management for multinational corporations which includes policy interpretation• Worked collaboratively with employers, employees and Provincial Workers' Compensation Boards to influence the financial impact of occupational injuries, ensuring compliance with employment legislation and collective agreements• Supported managers in their interactions with physicians regarding return to work programs and accommodations• Managed special projects including consulting with clients/stakeholders, facilitating group discussions and preparing recommendations for change Show less • First point of contact for early intervention case assessments and liaised with managers to gather information related to occupational injuries with a focus on safe, effective return to work• Developed training materials that have a proven ability to be of use to other departments in the organization• Team lead for delivering interactive orientation and training sessions to support and develop WCB Coordinators• Understood, developed, and documented the mechanics of the injury to identify objectionable/contestable claims management issues• Supported Workers’ Compensation Case Managers Show less

  • WCB Case Manager

    Apr 2015 - Sept 2016

  • Triage Case Manager

    Jul 2014 - Apr 2015

  • WCB Coordinator

    Oct 2013 - Jul 2014
• 

  UPS

  Jul 2014 - Apr 2015

  WCB Specialist

  • Elected to represent the WCB Department and provide case management services at a client location which lead to their successful on boarding as a new WCB Client for Morneau Shepell• Responsible for leading monthly and weekly senior division calls to identify cost relief, forecast claims experience and assessment premiums

• 

  City of Brampton

  Jan 2019 - now

  • Responsible for facilitating and administering the City's Integrated Disability Management Program and Medical Accommodation Program• Advising on a wide array of disability management programs and medical accommodation issues including but not limited to occupational and non-occupational policies and programs• Working collaboratively with the various unions, while addressing complex cases, return to work cases and medical accommodations with the WSIB, HR, OD and the LTD providers• Creating and maintaining disability management reports tracking absences, accommodations and complex permanent placement Show less • Supporting HR stakeholders in managing WSIB claims management• Coordinating the case management of WSIB, STD and LTD disability claims• Assisting with the maintenance of case files• Reviewing WSIB cost statements• Collecting data, analyzing and generating reports and program statistics• Assisting with the development of Disability Management Admin Directives, SOPs, templates, forms, letters, etc.• Providing advice and guidance, including policy procedure, and collective agreement interpretation on disability management, return to work and medical accommodation• Providing support/backup as necessary to team members• Show less • Providing guidance and advice on the administration, interpretation, and application of corporate policies and procedures and collective agreements• First point of contact for researching and responding to employee inquiries on vacation time, sick time/banks, leaves of absences, Attendance Management Program (AMP), employee file requests etc• Offer letters and employment packages for recruits• Processing Short Term Disability claims and coordinating Long Term Disability packages• Liaising with the WSIB, coordinating and leading Return To Work meetings• Partnering with dedicated client groups to provide generalist Human Resource and employee related guidance, advice and strategic consultative services.• Collaborating with core functional HR areas and payroll to resolve HR matters• Conducting investigations and resolutions of employee relations matters• Working with HR Assistants to maintain employee files and process staff changes in PeopleSoft (HRIS) and Telestaff• Creating HR reports, presentations, and documentation for the Client Services team and operating departments Show less •Partnering with business: Building trust, confidence, and increase knowledge of business needs to realize results Enabling organizational results across HR programs, services, policies, legislation and collective agreement interpretation •Providing advice and strategic consultative services •Enabling compliance with employment legislation and applicable case law •Supporting employees with disabilities and assisting managers identify modified duties for early return to work (RTW)•Providing advice and guidance for temporary and permanent accommodations•Liaising with external legal counsel regarding Human Rights tribunals, mediations and other legal settings •Leading and supporting workplace investigations •Liaising with HR colleagues Show less

  • Specialist, Disability Management (Acting)

    Oct 2024 - now

  • Coordinator, Disability Management

    Apr 2024 - now

  • HR Associate

    Sept 2016 - Nov 2024

  • Human Resources Business Partner (Acting)

    May 2022 - Oct 2022

  • Human Resources Business Partner (Acting)

    Jan 2019 - Jun 2020