Mostafa El-katatny

Experience

• 

  System engineering of egypt (SEE)

  Jul 2011 - Aug 2011

  Summer Trainee

  -Sessions about fundamental of Networking -Some Configurations for Switch and Router -Troubleshooting problems in Network

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  Mobinil

  Aug 2014 - Aug 2014

  Summer Trainee

  -Implement and monitor the process of sites migration, BSC migration, upgrade MW links. -Handling the problem that occurs in site installation.-Sessions about 2G, 3G and Microwave link -Sessions about presentation and communication skills -Site visit at the end of training

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  Vodafone

  Aug 2015 - Sept 2015

  Tarinee

  Summer internship (Ana trainee program) with Network and Security team

• 

  Orange Egypt

  Sept 2016 - Nov 2018

  Deployment and maintenance of Linux systems and app software in multiple clusters across 5 data centers totaling approximately 300 Server (Linux and RHEL). also responsible for Orange Portal nodes and their Database.(Windows Server)• Responsible for all Broadband Services , Digital Services , Mobile Internet & Data services.• Operating and Maintaining Live Traffic Servers(DPI -Sandvine) and (PCRF- Openet) which are (Linux and RHEL Administration)• Monitoring systems to assess need for updates, upgrades, enhancements, preventive maintenance;• Troubleshooting problems and customer complaints by analyzing traces, logs, and vendor technical procedures to deliver & minimize the time of problem solving;• Providing Traffic Reports and Trend Analysis for several Platforms; (DPI, PCRF, WAPGW, Orange Portal, My Orange APP , Orange Money APP);• Monitoring traffic, activity, capacity and usage to ensure continued integrity and optimal service performance;• Defining, identifying, coordinating, administrating and reporting crisis situation plans;• Plan, assist and coordinate execution of user acceptance testing• Deploy configuration W.Os as part of projects and part of day-to-day administration of several platforms;• Guide & coach new team members to achieve best performance KPIs. • Developing scripts for task and job monitoring to enhance work quality and minimize human innervation ;• Evaluating new services and platforms from different vendors based on our needs;• Ensure SLA fulfillment for incidents, W.Os and access requests on Service Manager Software assigned to Operations account and abide to Change Management & Control rules and regulations;• Ensure up-to-date documentation of platforms architecture and archive root cause analysis of incidents. عرض أقل -Outstanding troubleshooting skills for different and difficult problems that severely impacts VAS services - High technical skills and analytical thinking that helps to find solutions and work arounds for various VAS problems - Accepting and validating new VAS projects with other teams (IN-Billing-Core Network-EAI) to meet requirements and KPIs.- Handling the operations, maintenance and initial setup.-Handling the operations for all the following Data servers. o Deep Packet Inspection (DPI - Sandvine) o Policy and charging rules function (PCRF - Openet) o Orange portal (www.orange.eg)-Dealing with all the following messaging servers. o Short message service center (SMSC – Acision) o Service Delivery Portal (SDP – Huawei) o Recharging over the air (Etopup - Comviva) o USSD menus (Myriad) o Multimedia message service centre (MMSC - Acision) o Money Transfer (Orange Money - Mahindra Comviva) o Automatic Device Management (ADM- Invigo) o Mobile Campaign Management ( MCM – Acision) عرض أقل

  • Supervisor, Broadband & Digital Services Operations Engineer

    Aug 2017 - Nov 2018

  • Lead, VAS (Value Added Services) Operations Engineer

    Sept 2016 - Aug 2017
• 

  Ericsson

  Nov 2018 - now

  Senior VAS Operations BO Engineer

  Working as VAS (Value added Services) operations engineer with Etisalat Egypt account. Our responsibility is under managed service for most of Etisalat VAS nodes; caring about their stability, maintenance, optimization, upgrade and any emergency issues.- Second level operational support on-site or sometimes remotely for multi-vendor services like SMSC Mavenir, USSD Opencode & myriad, VSIM, ADC, VSMS, VMS, MCN, LBS, Collect Call, Call Filter, and Antispam.-Developing tools to automate daily tasks to improve team performance, efficiency anddecrease human error.-Handling both hardware and software acceptance for newly integrated nodes/services with-Troubleshooting network abnormalities and providing solutions within the agreed SLA. عرض أقل