
Thomas Letchford
Operations Strategy

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About me
Product Manager at Verizon
Education

Rift Valley Academy
2006 - 2010High SchoolActivities and Societies: East African Model United Nations 2007-2010, Secretary General, 1000+ high school student program in Nairobi, Kenya.

The University of Texas at Dallas
2020 - 2021Master of Business Administration - MBA
Princeton University
2010 - 2015Bachelor's Degree Near Eastern StudiesActivities and Societies: Princeton University Rugby Football Club, Uqombothi African A Capella, Princeton University Dining Services Sharpened my critical thinking and relational skills by studying the language, politics and history of a region completely unconnected to my past personal experience.
Experience

Hull Property Group
Jun 2013 - Jul 2013Operations StrategyOverhauled Mall Manager’s Handbook. Streamlined workflows by analyzing policies and restructuring through consensus building.

Impact Thrift Stores
Sept 2013 - Dec 2013Market ResearchDesigned donation collection strategy for non-profit near Philadelphia that met target for $600,000 additional revenue in 2014, and outperformed that target in 2015. Built financial models to analyze potential collection avenues, leveraged company resources, and generated internal and board-level consensus.

Hull Property Group
Apr 2014 - Jul 2014Project Management InternDirected implementation of data management system to deliver core operations objectives and increase revenue by 10-25% over 3 years.Achieved employee buy-in to new system through training and extensive one-on-one interactions, finding key win-win solutions for the department most reluctant to make the transition.

Banda Health
Jun 2015 - Jul 2020Strategy and Resources AssociateInitiated and developed strategy to grow nonprofit startup including creation and execution of clinic management tools in very-low-income settings, negotiating strategic market pivots from hospitals to clinics, and from clinical to business model focus; results yielded expanded Banda Health donor network and partnership opportunities. Analyzed donor preferences, company resources and financial requirements to develop and deliver processes, resource planning and development, short- and long- term funding and growth model to yield expansion from 2 to 23 clinics (serving 85,000 patients) while building solution capacity to reach thousands more. Created and implemented a clear, consistent and compelling community support message across Banda Health communication channels including website, corporate funding proposals, newsletter, social media and internal documents; messaging attracted funding, united a geographically and professionally disparate team, and secured a high-capacity board of directors.Led grant-writing process with private foundations including identification of potential donor organizations, analysis and incorporation of donor preferences and funding objectives; facilitated collaboration with stakeholders to drive iterative proposals and win-win scenarios for Banda Health and donors.Directed Banda’s 1st two crowdfunding campaigns, launched newsletter and social media campaign and led development of Banda Health’s fundraising 5-year strategy framework. Show less

Verizon
Feb 2022 - nowProduct Manager
Licenses & Certifications
- View certificate

Yellow Belt of Six Sigma Methodology
SixSigma.usJun 2017
Volunteer Experience
Project Lead
Issued by Consulting Leadership & Development Society on Sept 2020
Associated with Thomas Letchford
Languages
- enEnglish
- arArabic
- frFrench
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