BIkramjit Singh

Experience

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  Foothill-De Anza Community College District

  Jan 2012 - Jan 2013

  COMP TECHS OTI

  Refurbishing Computers Intern • Hardware and Software Installations • Perform Troubleshooting and Repair• Software Application and Data Management • Develop, set up, and update a maintenance log and inventory of computers and peripherals• Submission of written documentation of work performed on every computer

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  Yahoo

  Jan 2012 - now

  Deskside Support Technician at Yahoo!

  • Imaging variety of machines in batches Linux, Windows XP, Windows 7, Mac OS• Manually configure outlook account and test, install required updates• Install variety of software’s and application’s including virtual machine on mac’s• Creating and enabling/disabling accounts working within the active directory on Windows servers• Assigning and testing RSA tokes• Creating and enabling/disabling e-mail accounts on Exchange 2007 server• Update and close out new hire forms on UAM• Support and deploy Blackberry, iPhone & iPad• Creating, updated and resolving request via Siebel ticketing system and Snow• Troubleshooting hardware for issues and documenting them• Configuring user accounts and/or installing software on MS Windows XP & 7, RHEL5 Linux and Apple OS X• Managing Asset Inventory in database and self- audits• Provide telephone support, remote control of client machines, and electronic delivery of software installation, troubleshooting problems, imaging, and creating accounts.• Decommission out of warranty hardware with whipped hard driveSupervised Hardware Refresh Project • Supervised the big IT project of the year, imaged over 4000 new machines for the remote offices in the US.• In charge of keeping track of all the new hardware including imaging and assigning the right machine to the right user.• Responsible of shipping the right amount of imaged hardware to all the remote offices. In Charge Of Building M&A Project Hardware- Build hardware for the companies bought by Yahoo• Build out requested hardware• Install special requested software’s• Data Transfer from old laptops to the new yahoo laptops• Wipe the old machine and install fresh OS• IT support the orientationIT Events- I manage IT Event Support Services for the Americas. Our goal is to better support our customers and business units with hardware, software, network and onsite support for their internal and external event needs. Show less

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  Social Vocational Services

  Oct 2012 - Oct 2016

  Independent facilitator