Angus Whitham

Experience

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  STG Travel

  Nov 2013 - May 2014

  Chef De Partie

  Operated 60+ hour weeks from the start and had to face often challenging working conditions. I was promoted within the first month from Commis to Chef de Partie, as I was a quick learner and had a strong work ethic. Throughout the duration of my employment here I gradually took on more responsibility and ended the season comfortably running services throughout the day.

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  PGL Travel

  Apr 2014 - Aug 2014

  Chef

  Worked as a group of three chefs managing a small team of kitchen assistants. Faced often challenging working conditions and delivered three meals every day for over 200 people. In this role I developed skills in prep, cooking, ordering and accounting of stock and staff management.

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  Move Residential

  Feb 2018 - Sept 2019

  After being promoted to a Senior member of staff, my role moved to managing and training the other property managers within the company as well as taking on our formal complaints management process.In this role I was able to take on further responsibility and accountability for the levels of customer service offered by our property management department, as well as hone our processes through the training and ongoing management of staff. This also enabled me to further develop my conflict management skills, whilst maintaining a professional and efficient manner at all times. Show less Worked on a small team managing a portfolio of 600 properties in the Liverpool area. This role focused mainly around checkout inspections and deposit disputes, requiring high levels of organisation and also forcing myself to develop skills in conflict management, and negotiation, often dealing with challenging customers and upset individuals. The role also required me to manage on-going maintenance, constantly lasing between landlords, tenants and contractors to ensure that high levels of customer service were delivered across the board at all times. Show less

  • Senior Property Manager

    Jul 2019 - Sept 2019

  • Property Manager

    Feb 2018 - Jul 2019
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  X1 Property Management

  Sept 2019 - Apr 2021

  Worked as part of a team managing the opening of two exciting new developments in Manchesters Ancoats, and on the newly developed Pomona Island in Trafford. My role was to be the main point of contact for all of our tenants which pass the referencing process and book to move into one of our apartments, as well as ensuring that all documents and legal tick boxes are in place before a tenants ultimate move in. This requires high levels of organisation for what is a sometimes very heavy work load, as well as requiring me to utilize my excellent communication and conflict management skills on a daily basis. The role required me to be individually pro-active, whilst ensuring my efforts align with those of my colleagues to ensure a professional and slick service is provided to all customers at all times. Show less

  • Senior Account Manager

    Nov 2020 - Apr 2021

  • Account Manager

    Sept 2019 - Nov 2020
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  X-Lab

  May 2021 - now

  I am currently working as part of a newly established Customer Success team with X-Lab Systems. Joining a fresh team and helping build out our processes and cement our corner in the company has been an enriching experience, and an engaging new challenge. The team has been an integral component in our move away from The Health Informatics Service, guiding our customers through the process and advising on matters of a contractual nature, as well as ensuring customer concerns surrounding information governance are appropriately managed. I am responsible for our customers across the Midlands, the North of England and Scotland and am confident in saying that we are a force for good in the improvement of digital healthcare, as well as having been a vital component to the United Kingdom’s pandemic response. In my role I am responsible for remaining in tune with my customers needs and wants, listening out for pain points where we can help and pushing utilisation of the product at all opportunities. Show less

  • Customer Account Manager

    May 2021 - now

  • Customer Account Manager

    May 2021 - now