Walaa Ezzat

Experience

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  TE data

  May 2010 - Dec 2015

  Handle the TE Data’s new customers’ work order constrains which affects the service delivery; with the concerned regulatory entities. (Telecom Egypt – NTRA). Handle and resolve all TE Data’s new customer’s problem which received from sales department on daily bases Monitor and validate all the pending cases with Telecom Egypt coordinators in order to solve the customer’s problem on daily basis Generate required reports (daily-weekly-monthly-semiannual-annual) Determine requirements by answering telephone calls. Answers inquiries by clarifying desired information; researching, locating, and providing information.Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Offers new products

  • Order Management Customer Support

    Jun 2012 - Dec 2015

  • Customer Service Representative

    May 2010 - Jun 2012
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  Nestlé Waters

  Jan 2016 - Oct 2021

  Collect and analyze data to evaluate existing and potential clients, markets, products and business opportunities.Collect and analyze data to finding the root causes for the problems and proposing solutions. Identify risks and opportunity and to allow for a fact based forecast consolidation. Generating the Daily/Monthly sales reports for all HOD departments ( Distribution, Call Center & Sales).Forecasting the upcoming months target according to the preceding month performance.Managing the MSR (Monthly Sales Review) meeting.Create dashboards that support key business decisions. Show less Sales Support analyst (Directly Reporting to Head of Sales)Managing the MSR (Monthly Sales Review) meeting.Monitoring and Generating the Total Trade Spent report vs Sales Budget. Providing the Finance team with the monthly Sales Target vs the Total yearly Target.Updating the Dynamic Forecasting report for Sales Retail monthly target. Generating the Daily/Monthly sales report, pre/post trade marketing evaluations and follow up channel analysis reports from all sales team. Generate required periodical statistical reports.Responsible for the Chillers documentations (transfer, legal actions checking new contracts, sending maintenance reports to chillers companies)Reviewing the calculation of the expenses from all regions Manager and Head of Sales.Responsible for collecting and performing any business correspondence related to sales staff Show less

  • Senior HOD Business Analyst

    Mar 2019 - Oct 2021

  • Sales Analyst

    Jan 2016 - Mar 2019
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  Ebda _ ابدأ

  Nov 2021 - now

  Business Analyst Manager

  Monitoring the progress of projects by tracking activity, resolving issues, and recommending actions and also providing regular updates on deliverable timeline and projects status to senior management and project management.Developing strategies to improve operational efficiency, such as by automating manual processes or introducing new technology tools into the workflow.Analyzes and evaluates projects metrics, goals and performance.Develops reporting and analytics that support planning and forecasting.Develop and manage relationships with relevant stockholders and their respective requests for analysis.Work collaboratively to assist in the design and implementation of analysis to answer challenging business questions.Provide leadership and develop the team of business analysts. Show less