Rocha Bedi

Experience

• 

  Shoppers Stop

  Mar 2003 - Dec 2004

  • Assistant Team Lead

    Jul 2004 - Dec 2004

  • Team Member

    Mar 2003 - Jun 2004
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  Intelenet Global Services

  Dec 2004 - Jul 2005

  Customer Service Executive

  ● Handling inbound calls regarding the prepaid services rendered to cell phones● Concentrating on services, targets and order conversations

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  Bank of America

  Jul 2005 - Feb 2015

  ● Managing all performance and governance activities● Maintain high energy levels for associates through Engagement activities● Closely working with the team to ensure optimum productivity and quality is delivered and the expected Key Performance Indicator is met● Drive ideation for improvisation of SLA's and Process Metrics ● Reporting to Senior Management on Performance Management & implementation of feedback ● Designing training content (Process maps & SOP's)● Designing and maintaining Participant guides, Training calendar, Session plans and Presentations for reviews Show less

  • Assistant Manager

    Aug 2011 - Feb 2015

  • Process Trainer

    Apr 2008 - Jul 2011

  • Customer Service Representative

    Jul 2005 - Mar 2008
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  GUS Global Services India Pvt. Ltd.

  Feb 2019 - Mar 2023

  Manager

  As a Manager Counselor at Pearl Academy, I have successfully overseen student experience and admissions, consistently meeting and surpassing organizational goals.Played a pivotal role in driving enrollment initiatives, from creating innovative marketing campaigns and analyzing data for process improvements to effectively communicating with prospective students and their parents.Strategically planning and managing end to end enrollment journey for the applicants.Nuturing the student leads through various engagement activities like Welcome calls, profiling and counselling for best suited career.Moderating various Online/Offline events for the organization and building Brand presence in the Western region. Show less

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  HOCK international

  Jul 2024 - now

  Sr Manager-Business Relations and Growth