Rocha Bedi

Rocha Bedi

Followers of Rocha Bedi1000 followers
location of Rocha BediHyderabad, Telangana, India

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  • Timeline

  • About me

    Sr Manager - Business Relation and Growth

  • Education

    • St. Xavier's College

      1999 - 2002
      Bachelor of Science (B.Sc.)
  • Experience

    • Shoppers Stop

      Mar 2003 - Dec 2004
      • Assistant Team Lead

        Jul 2004 - Dec 2004
      • Team Member

        Mar 2003 - Jun 2004
    • Intelenet Global Services

      Dec 2004 - Jul 2005
      Customer Service Executive

      ● Handling inbound calls regarding the prepaid services rendered to cell phones● Concentrating on services, targets and order conversations

    • Bank of America

      Jul 2005 - Feb 2015

      ● Managing all performance and governance activities● Maintain high energy levels for associates through Engagement activities● Closely working with the team to ensure optimum productivity and quality is delivered and the expected Key Performance Indicator is met● Drive ideation for improvisation of SLA's and Process Metrics ● Reporting to Senior Management on Performance Management & implementation of feedback ● Designing training content (Process maps & SOP's)● Designing and maintaining Participant guides, Training calendar, Session plans and Presentations for reviews Show less

      • Assistant Manager

        Aug 2011 - Feb 2015
      • Process Trainer

        Apr 2008 - Jul 2011
      • Customer Service Representative

        Jul 2005 - Mar 2008
    • GUS Global Services India Pvt. Ltd.

      Feb 2019 - Mar 2023
      Manager

      As a Manager Counselor at Pearl Academy, I have successfully overseen student experience and admissions, consistently meeting and surpassing organizational goals.Played a pivotal role in driving enrollment initiatives, from creating innovative marketing campaigns and analyzing data for process improvements to effectively communicating with prospective students and their parents.Strategically planning and managing end to end enrollment journey for the applicants.Nuturing the student leads through various engagement activities like Welcome calls, profiling and counselling for best suited career.Moderating various Online/Offline events for the organization and building Brand presence in the Western region. Show less

    • HOCK international

      Jul 2024 - now
      Sr Manager-Business Relations and Growth
  • Licenses & Certifications

    • Mastering Authentic Influence for Highly Successful Sales

      LinkedIn
      Apr 2025
      View certificate certificate
    • Train the Trainer

      Dale Carnegie Training
    • The 7 Habits of Highly Effective People

      FranklinCovey
      Sept 2010
  • Volunteer Experience

    • Training Facilitator

      Issued by Agnishakti Yog on Nov 2017
      Agnishakti YogAssociated with Rocha Bedi