Victor Luo

Experience

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  Optus

  Apr 2018 - Aug 2022

  Employed within the Optus Enterprise Professional Services (Northern Region) team and engaged lead client-facing delivery projects and support senior PMs on strategic client projects and drive to drive the high-quality completion of various enterprise ICT, carriage, network migrations, integrations and enterprise-wide infrastructure transformation, implementations, and network refresh projects.Major client-facing projects lead and managed:- QBE - MAN/WAN Transformation- QBE - Parramatta Office Bypass- IAG - 2900/3900 Switches Replacement- IAG - ASR EOL Refresh- IAG - All Hands on Deck AU/NZ Contact Centre- IAG - Cloud Phase 1- Motorserve - Optus Carriage InstallationMajor client-facing projects supported:- IAG - Melbourne Network and AV/VC Office Fit-Out- IAG - Brisbane Network and AV/VC Office Fit-Out- AMP - FireEye Installation- TfNSW - T3 TransformationKey Responsibilities :• Outlined business requirements, project scope, roles and responsibilities including resource requirements from internal and third parties and its management.• Prepared comprehensive budgets based on requirements and monitored utilisation to ensure transparency and integrity of all transactions against allocation.• Outlined a detailed project plan inclusive of key project milestones, work streams and activities to effectively manage project delivery, mitigated underlying risk and provided solutions to encountered problems in project scope, schedule and budget.• Tracked progress of all relevant project tasks and activities to measure overall performance to identify areas for improvement and develop strategies and solutions for increased proficiency and efficiency.• Facilitated change request documentation and change management delivery for required configuration, integration and hardware installations.• Cultivated and maintained professional relationships with clients and all stakeholders to obtain their trust and confidence to complete project to standards. Show less Completed 2 rotations in the Optus Graduate Program in the EPMO (Enterprise Project Management Office and the Versova Enterprise Business Transformation Program.Key Achievements • Formulated the Optus Project Management Framework through refining project management processes using ‘lean thinking’ methodology. • Built Workforce Assessment Committee Forms on SharePoint used to hire new permanent staff and Statement of Work Contractors COS, CAPEX and OPEX resources for Optus Business resulting in the reduction in time from receiving a headcount request to the hiring.• Developed a standard monthly project management financial tracker to monitor and forecast Profit/Loss, Cost Forecast and Financial Management for over 400 projects within Optus Business.• Plugging revenue leakages identified within the ICT MAC processes by working with the Business Improvement Specialist to develop a solution that saved the business up to a $1 million in lost revenue.Responsibilities• Manage the project team from requirements analysis through to delivery, intervening when necessary to unblock progress, such as by producing a requirements prioritisation tool for defining scope.• Coordinate and facilitate solutioning workshops between SMEs and constrained business resources.• Manage scrum board workflow, including pre-build design approvals and verification testing.• Requirements mapping to functional design, curate Sprints and track build implementation using Jira.• Conduct user interviews in order to collect user data to create user cases and user stories. • Work with senior developers and architects to translate requirements to an end product.• Provide requirements clarifications to developers during Sprints.• Execute user testing – checking the as-built compared to requirements, report and triage defects. Show less

  • Project Coordinator

    Apr 2019 - Aug 2022

  • Business Analyst

    Apr 2018 - Apr 2019
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  Nbn® Australia

  Aug 2022 - Mar 2024

  Project Manager

  Contracted to lead the delivery of internal cybersecurity transformation and cloud business transformation projects.Highlights• Led the successful link backup capacity upgrade for the National Test Facility and Data Centre, reducing $200K of operational costs and improving processing times to 1 day.• Improved security hardening of the NBN Active Directory and NBN Active Network for Linux & Windows, reducing inefficient operational processes and simplifying future Virtual Machine builds.• Coordinated with stakeholders to execute the remediation of AWS & Azure Centre for Internet Security (CIS) benchmarks, improving AWS & Azure CIS scores by 82% and 70% respectively. • Directed scrum rituals for over 25 resources across 9 cross-functional teams including daily stand-ups, backlog reviews, monthly sprint planning and retrospectives.• Conducted weekly reporting of project progress, risks and issues through steering and program forums and ensuring change impact assessments and project health was managed and mitigating any bottlenecks to reduce project delays.Key Responsibilities:• Oversaw the deliverables for cross functional teams, vendors and internal technical resources.• Defined project scope requirements, allocated resourcing, budgeted project forecasts, costs, schedule and milestone delivery dates whilst utilizing JIRA and Confluence.• Collaborated with product owners to manage project backlogs by organising the epics and user stories for upcoming sprints.• Coordinated with change management teams and technical resources to organise and schedule change implementation windows and service transition into operations.• Reported project status updates to the senior leadership team across all project ensuring visibility of project progress, risks and issues. Show less

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  Optus

  Jul 2024 - now

  Project Manager