Deep Enrich
Ed Deane
1000 followers
United Kingdom
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About me
Delivery Leader, MEA | Oracle, CSS
Education
The University of Manchester
2001 - 20042.1 Politics & Modern HistoryActivities and Societies: 1st XI Cricket Team, Steering Committee Athletic Union
IESE Business School
2019 - 2019Global Emerge Top Talent ProgramOracle sponsored Top Talent Program led by the IESE Business School in conjunction with the University of Michigan
Experience
Fujitsu
Nov 2007 - Mar 2011Senior Service Delivery Manager
Sept 2006 - Mar 2011Service Delivery Manager - Marks & Spencer
Nov 2007 - Apr 2010
Phones 4u
Mar 2011 - Sept 2014Service Delivery ManagerRetail Service Delivery Manager responsible for a trading estate of over 700 stores. Accountable for the epos systems, network and infrastructure of the stores and the back end systems linked to finance and stock management.Involved in the IT support transition from an in-house operation to an offshore, outsourced model.Day to day stakeholder management, and working with a number of UK based and global outsourced partners to ensure demanding business-set SLAs are met.
Hitachi Consulting
Dec 2014 - May 2015Service Delivery Manager
Computacenter
May 2015 - Feb 2016Service Manager
Oracle
Feb 2016 - Jan 2022Senior Manager, ACS Delivery
Jun 2020 - Jan 2022Senior Principal Technical Account Manager
Feb 2016 - Jun 2020
EIS Ltd
Jan 2022 - Jun 2023AVP Customer SuccessOracle
Jun 2023 - nowDelivery Leader, Middle East & Africa
Licenses & Certifications
- View certificate
Oracle Cloud Infrastructure Foundations 2020 Certified Associate
OracleOct 2020
Honors & Awards
- Awarded to Ed DeaneITIL Service Transition - Feb 2014
- Awarded to Ed DeaneITIL Continual Service Improvement - Nov 2013
- Awarded to Ed DeaneITIL Service Strategy - Mar 2013
- Awarded to Ed DeaneITIL Service Operations - Sep 2012
- Awarded to Ed DeaneITIL v3 - Mar 2012
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