Mugurel Scutaru

Experience

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  REMAT SA

  Sept 1994 - Feb 2001

  Mechanical Engineer

  Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.Troubleshot, diagnosed and repaired engineering equipment.Developed, coordinated and monitored production tasks.Managed work force utilization, space requirements and workflow.

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  Phone Net SMS

  May 2001 - Nov 2019

  Service Manager

  Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.Prioritized and delegated daily work tasks to meet anticipated project goals.Reviewed inventory levels and ordered supplies to keep products in stock.Collaborated with customers to offer solutions to service needs.Created written estimates and obtained customer consent to proceed.

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  Industry and Cable Graumann

  Mar 2020 - Dec 2020

  Senior Field Service Engineer

  Utilized knowledge and skills in root cause failure analysis.Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.Reviewed team safety behaviors and individual personal protective equipment.Managed maintenance data records and tracked maintenance and operating information for onsite reference.

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  B&E antec Communications Engineering

  Jan 2021 - Aug 2021

  Service Engineer

  Assisted in installing equipment and tested and maintained equipment.Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.Maintained, managed and updated databases frequently.Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.Installed new components or replaced defective parts to restore functionality.

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  Iconec

  Mar 2022 - Dec 2022

  Quality Auditor

  • Inspection new Ericsson equipment, Video Control Audits. • Ensuring that products comply with industry standards. • Documenting defects and recommendations for improvement. • Training employees on quality standards and procedures.

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  AT&T

  Jun 2023 - Nov 2023

  Field Technician

  • Installed various types of electronic and telecommunication services. • Perform troubleshooting and repair using complex methods and equipment. • Installed and configured network interface and client software on customer computer equipment.• Educated customers on service features and functionality.

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  Smart Communications Holding, Inc.

  Nov 2023 - now

  Network Technician

  • Configuring network equipment, and monitoring network performance.• Providing technical support, resolving network-related issues, and maintaining network infrastructure.• Resolution of requests, using the ticket system for inmates/officers.• Provide customer support on system usage and configurations.• Maintain spare parts inventory, levels.