Korei Nutall-Mullins

Experience

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  Ameritech

  Sept 1999 - Apr 2001

  Facilities Specialist

  Troubleshoot residential customer lines to determine path for resolution. Initiated appropriate actions including dispatching trouble information for maintenance groups.

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  Emmis Broadcasting

  Nov 1999 - Feb 2001

  Promotions Executive

  Coordinated promotional activities for radio station in the local community improving station awareness.Served as a recruiter at career fairs, conducted interviews and screened applicants for station intern program.

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  Directory Assistance, SBC Special Services

  Apr 2001 - Mar 2002

  Front Line Manager

  Provided coaching, development, and motivation for team of 30 non-management 411 Directory Assistance employees.Served as the customer advocate and addressed and corrected behaviors which caused critical customer complaints.Routinely made decisions on disciplinary action for unsatisfactory performance & attendance and conflict management.Implemented attendance program to reduce the rate of incidental absence. Employee retention rate improved by over 60% exceeding the department top five key levers for three straight quarters. Show less

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  Directory Assistance

  Mar 2002 - Nov 2002

  Call Center Relations Manager

  Provided coaching, development, and motivation for team of 18-20 non-management 411 Directory Assistance employees.Analyzed group and individual results and developed action plans to improve team productivity to exceed key metrics. Partnered with Attendance Managers to implement quarterly FMLA audits to ensure compliance to FMLA guidelines. Created monthly newsletter to boost morale, disseminate metrics, and reinforce desired behaviors.

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  SBC Long Distance

  Nov 2002 - May 2006

  Network Service Manager

  Performed superbly as Project Lead for three Platinum Plus Accounts worth nearly $5,000,000 annually.Conducted analysis and served as technical Project Manager by providing technical leadership and guidance to third party vendors and ensure compliance with policies and regulations. Delivered network infrastructure services and managed new technology deployment.Performed appropriate escalations to ensure that Service Level Agreements and departmental targets were met.

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  AT&T

  May 2006 - now

  Provisioning Technical Manager

  Effectively make decisions on the use of network assets to ensure on-time and accurate system support including coordinating service installation, delivery and testing for optical and ethernet circuits.Demonstrated unprecedented leadership managing transport issues and network utilization for 21 state territory.Designed workflow practices that increased productivity and streamlined provisioning processes.Developed new processes for multiple functional areas to improve efficiency.

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  CKM CONSULTANTS, LLC

  Mar 2014 - now

  Managing Partner

  Facilitated Rapid Improvement Events to improve process and team development.Cultivated positive relationships with clients and colleagues; particularly adept at communicating with clarity and diplomacy to individuals from diverse cultural and organizational backgrounds.Developed action plans and enabled clients to meet and exceed organizational goals and individual targets.Performed root cause analysis to identify and solve problems related to organization effectiveness.