Sonia Garg

Experience

• 

  GATI-KWE

  Dec 2019 - now

  National Network Head- North

  • National Network Head- North, Delhi-NCR (12/2019 - Current)- Responsible for restructuring, network optimization, and efficiency through new initiatives, monitoring and improving performance. Coordinating development and maintenance of network benchmark standards and trained Site Coordinators with simple network troubleshooting techniques.• Planning, developing, controlling, and forecasting the project's budget; evaluating projects and conducting project cost/ benefit analysis. • Head Franchisee & Ground Ops- North, Delhi-NCR (05/2016 - 11/2019)- Worked on the assessment o f service deliveries during the first and last miles; optimized cost for a service charge in pickup and delivery, evaluated performance -BPs and Franchisee. • Involved in the development of franchisee and business partner; assisted on branding, hygiene and basic standardization at each OU.• Unit Head-Delhi North, Rama Road, Delhi (10/2010 - 04/2016)- Accountable for accomplishing revenue targets for all verticals in coordination with the BD team, ensuring that the bottom line meets desired targets. • Providing training and management of team management. Service Performance for First and Last mile operations like Difot, Delivery Efficiency.• Customer Service Manager, Delhi-NCR (01/2007 - 09/2010)- Responsible for the Key Accounts' expansion and retention. Customer and SPR meetings occur on a monthly basis.• Established separate dedicated cs for credit consumers and critical accounts; developed a Key Accounts team. • Executive, Indore - Delhi (09/1999 - 08/2007)- Acted as a zone coordinator for NCR ATM and managed key customers. Managed all activities involved in producing the goods and/or services of a business. Show less