Nick Doud

Experience

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  United States Air Force

  Jul 2004 - Sept 2006

  Help Desk Specialist/Team Lead

  Handled technical troubleshooting within a Microsoft environment of approximately 5,500 users, including system crashes, slow-downs, network connectivity, operating systems, client and network-launched applications, firewall access and data recoveries. Used Microsoft SMS to gather data and remotely administer client desktops. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Created and maintained objects in Active Directory and Microsoft Exchange. Show less

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  Lakeside Bank

  Aug 2006 - Jul 2007

  Information Systems Technician

  Provided support for computer hardware, software, networking issues, financial services specific software applications such as Metavante, BankersInsight, TellerInsight, Exceptions Desktop, and the bank’s IPoV phone systems. Solely implemented an inventory tracking system and ensured accuracy upon receipt of new items and moving items. Appointed the primary contact of all installations and customer support for the bank’s new Remote Deposit product for business customers. Solved technical via phone, email, remote control desktop and face to face. Traveled within the limits of Chicago to all five bank locations. Show less

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  Purdue University North Central

  Jul 2007 - Aug 2012

  Video and Communications Systems Coordinator

  Oversee video and audio communication services, including distance learning, projectors, plasma and LCD displays, audio and videoconferencing solutions and webcasts. Resolve technical issues, along with acting as a technical expert for A/V services and requests. Direct support for scheduled events and manage ticket updating and tracking in ticket monitoring software. Provide daily statistical reporting to upper management along with communicating with internal and external audiences. Support and develop solutions related to multimedia equipment needs, configuration, network connectivity and other services to ensure needs are met by end users. Show less

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  DirectBuy, Inc.

  Aug 2012 - Aug 2016

  • Support LANs, WANs, network segments, Internet, and intranet systems.• Maintain system efficiency.• Ensure design of system allows all components to work properly together.• Troubleshoot problems reported by users.• Make recommendations for future upgrades.• Maintain network and system security.• Analyze and isolate issues.• Monitor networks to ensure security and availability to specific users.• Evaluate and modify system's performance.• Identify user needs.• Maintain integrity of the network, server deployment, and security.• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.• Design and deploy networks.• Administration of User Accounts and Security Groups with Active Directory in line with policies in place.• Administer Microsoft Exchange User Accounts, Distribution Lists, and Contacts in line with policies in place.• Assign configuration of authentication and authorization of directory services.• Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.• Maintain network servers such as file servers, VPNgateways, intrusion detection systems.• Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. Show less

  • Systems Admin/Desktop Team Manager

    Aug 2012 - Aug 2016

  • Senior Systems Analyst - Desktop Team Manager

    Aug 2012 - Aug 2016
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  Chester, Inc.

  Aug 2016 - Aug 2018

  Systems Technician
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  BucherTech

  Sept 2018 - Aug 2022

  System Engineer
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  Industrial Data Management

  Aug 2022 - Jun 2023

  OT Network Manager / Project Manager
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  Howard Energy Partners

  May 2023 - now

  • Manager, Network Engineering & Ops

    Jun 2024 - now

  • Senior Network Engineer

    May 2023 - now