Malki Wickramasinghe

Experience

• 

  Serene Vacations Lanka Pvt Ltd

  Jan 2014 - Aug 2014

  Travel Executive
• 

  VFS Global

  Jan 2016 - Mar 2019

  Senior Visa Officer
• 

  IDP Education Ltd

  Nov 2019 - May 2021

  Counselor

  • Consulting the clients and advising the best study option that best fits the students for both Australia and Canada.• Prioritizing students with appointments.• Track and respond to all queries within 24 hours.• Email all relevant information (university details, scholarship details, application checklist and visa checklist) to students.• Ensuring that all institution applications are processed efficiently with the appropriate documentation followed by prompt follow up processes.• Ensuring that students are informed about the institution application status.• The conditional, full offer and the rejection of the offer are forwarded promptly.• Make sure that fee payments are made in accordance with institution fee payment policy and that students are aware of institutions refund policy.• Ensure that students prepare visa documents in a correct manner and timely as per their level of study and intake start date.• Assist student onshore service like accommodation.• Visa submissions, Arrange HAP IDs & VFS Biometric appointments.• Building a professional rapport with the institutional representatives.• Ensuring that students feel comfortable with the entire process and requesting them for referrals.• Promoting IDP Student Essential Services like OSHC (Overseas Student Health Cover).• Promoting IDP services and events. Show less

• 

  Aecc srilanka

  May 2021 - Nov 2023

  • Senior Educational Consultant - Multi Destination

    Jan 2023 - Nov 2023

  • Educational Consultant

    May 2021 - Feb 2023
• 

  PFEC Global Sri Lanka

  Jan 2024 - now

  Manager for Australia and UK