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Ryan Pilli

Ryan Pilli

Manager

Followers of Ryan Pilli226 followers
location of Ryan PilliBear, Delaware, United States

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  • Timeline

  • About me

    Assistant Shift Manager at Delaware Park Racetrack & Slots

  • Education

    • Wilmington University

      2005 - 2011
      Bachelors Degree Business Management 3.14

    • Red Lion

      2001 - 2005
      High School Diploma College/University Preparatory

    • Wilmington University

      2013 - 2015
      Master of Business Administration (MBA) Business/Commerce, General 3.75

  • Experience

    • Quiznos

      Aug 2004 - Feb 2006
      Manager

      Manager- responsible for ordering, schedules, customer service, POS programming, cash management, training, onboarding and local store marketing.

    • Walker SMC

      Nov 2005 - Jul 2009
      Team Lead

      Monitor the overall flow of material into and out of the building. Inspect forklifts and docks daily. Created and maintained excel spreadsheets. Created a daily shift report. Inventory analyst. Track and confirm receipt and shipment of material. Forklift and tugger certified. Experience in web-based container and logistics planning.

    • Piercing pagoda

      Oct 2006 - Jan 2012
      Key Holder

      Responsible for sales and marketing of piercing pagoda products and services.Maintained inventory and completed cash transactions ensuring accountability for all sales and bookkeeping to senior management.

    • Ruby Tuesday

      Nov 2008 - Dec 2010
      Food Server

      5 Star Server, ABC Certified, experience with large parties and customer service.

    • Delaware Park Racetrack & Slots

      May 2010 - now

      Performing as a leader in the casino by fostering training curriculum within current lottery regulations. Manages and coaches’ new personnel; to include training, hiring, and discipline. Develops and updates internal controls for table games. Experience in investigating customer complaints and CTR infractions in player tracking systems. Interface with casino customers dealing and managing up to six dealers Actively promoting and market all casino services to customersProvide a friendly gaming environment and exceed customer service standardsReceived 2014 Delaware Park Ambassador award for outstanding customer service.

      • Assistant Shift Manager

        Jun 2019 - now

      • Table Games Trainer

        Apr 2017 - Jun 2019

      • Dual Rate Dealer

        May 2010 - Apr 2017

    • Lucky Brand

      Aug 2018 - Jan 2019
      Supervisor

      Leading sales floor coverage by meeting goals and motivating associates to achieve their own goals as well. Ensuring each customer has a consistent; quality experience while supporting management by ensuring all visual aspects of store presentation complying with company initiatives.

  • Licenses & Certifications

    • Carnival Games

      Delaware Technical & Community College
      May 2010

    • Introduction to Table Games + Blackjack

      Delaware Technical & Community College
      Apr 2010

  • Honors & Awards

    • Awarded to Ryan Pilli
      COSE Ambassador of Service of the Year Delaware Park 2017 Champion of Service Excellence
    • Awarded to Ryan Pilli
      Ambassador of Service Ernest Trasatti Dec 2014 Presented for giving exceptional customer service.
    • Awarded to Ryan Pilli
      Making a Difference award Ernest Trasatti Nov 2012 A thank you for "making a difference" by performing your duty above and beyond.

  • Volunteer Experience

    • Volunteer (Book Organizer)

      Issued by Appoquinimink Public Library on Mar 2005
      Appoquinimink Public LibraryAssociated with Ryan Pilli