Rochelle Alphonso

Experience

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  Hyatt Services India Private Limited

  Jun 2008 - Apr 2010

  Sales Associate - Reservations

  Responsibilities included:Handled reservation calls for 6 Hotels in India and SingaporeInteracting & maintaining good relations with customers via telephonic conversations and correspondenceDealing effectively with customers, and assisting them in making the appropriate choice with regard to hotel reservationsProactively taking up more responsibilities to help deliver positive results for the teamContinually building on my product and process knowledge so that I could keep myself and the team updated on any changes Show less

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  Hyatt Regency Dubai & Galleria, Dubai, UAE

  Apr 2010 - Jun 2014

  Administrative Assistant - Credit Department and Guest Service Officer - Reservations

  Administrative Assistant responsibilities:Assist the Credit Manager to research and perform financial analysis on current and prospective customersCollecting information on customers on their credit worthiness from sources e.g. bank business accounts or credit reference agenciesAssist Credit Manager to determine the financial capability levels and establish customer credit limits, complaint to corporate financial parameters before granting credit facility To maintain accounting databases; processing backups of all accounts with Credit applications Monitor and maintain Credit Limit Control Sheet for all accounts across all Hyatt properties Guest Service Officer - Reservations responsibilities included:Assist in the smooth and effective operation of the Call Centre by providing courteous, professional, efficient and flexible service in consistency with Hyatt International Standard Policy and Procedures in order to maximize guests, employees and owner’s satisfactionUse the following systems efficiently: Reserve, Opera and Lotus NotesConfirm room reservations for any Hyatt Hotels around the worldFollow all the required procedures for visasAdhere to policies and procedures for handling calls while selling the propertiesEnsure proper follow up is done with all guest enquiries, especially with guest complaints for an immediate solutionConduct training in “Reservations” for all new comers as well as colleagues who come for cross training. Successfully completed cross departmental training such as Front Desk, Events and Sales, thereby increasing knowledgeGenerating reports on daily basis to gauge team performance Active member of the “Organising Committee” (To organise team outings/team building activities, onsite as well as offsite) Show less

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  Bishop Design LLC

  Jul 2017 - Aug 2017

  Receptionist/Personal assistant(TEMP)
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  Autism Rocks Support Centre

  Jan 2019 - Mar 2019

  Office Administrator
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  The Developing Child Centre (TDCC)

  Sept 2019 - Jan 2020

  Client Relationship Executive
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  GE

  Jun 2022 - Aug 2023

  Virtual Human Resource Inter at GE

  ➟Successfully completed the task of providing constructive feedback to motivate, change and inspire.➟ Successfully completed the task of Coaching a leader on the Compensation & Benefits approach.

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  Al Salam Private School & Nursery

  Aug 2022 - now

  Admissions Officer