Sheila Mae Arriesgado

Experience

• 

  Accenture

  Jan 2013 - Jan 2016

  • Handles and processes tickets in ServiceNow.• Provides services to internal clients by resolving their issues which includes billing, network issues and phone procurement through a ServiceNow, email, chat and phone.• Creates reports based on client’s needs. • Handles and processes tickets in ITSM and CIM.• Provides services to internal clients by resolving their issues which includes security, ID, billing and network issues through phone, email and chat.

  • Procurement Analyst

    Jan 2015 - Jan 2016

  • Service Desk Analyst

    Jan 2013 - Jan 2015
• 

  Kuehne+Nagel

  Jan 2018 - now

  • Responsible in solving reported and pro-actively found issues using available support functions.• System and process monitoring.• Analyzing detailed error throughout the application landscape andidentifying issues to provide root cause analysis.• Developing workarounds for users until upcoming system releases orpatches. • Responsible in delivering system support to clients through Zendesk.• Handles and resolves change requests.• Perform system testing as required.• Creates reports requested by clients. • Responsible in managing the schedule of shipments and all relevant documents and data.• Handles sea import/export shipments.• Monitors the client and supplier accounts and receivables through emails.• Allocates shipments in KN Login for client visibility.

  • IT Support Engineer

    Jan 2021 - now

  • Systems and Process Support

    Jan 2020 - Jan 2021

  • Seafreight Import Executive

    Jan 2018 - Jan 2020