Megan P.

Experience

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  Jenkinson's Aquarium

  May 2004 - Aug 2004

  Aquarium Worker

  Fed, handled, and cleaned animal exhibits. Gave talks to the patrons during feeding time over a loud speaker as well as answered questions. Also performed programs at the touch tank to groups. Learned how to operate the wheelchair lift for any of our disabled patrons.

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  Elizabethtown College

  Jan 2007 - May 2008

  Psychology Department Assistant

  Organized the large collection of psychological tests the department has accumulated over its years of existence. Prepared experiments for certain psych classes and aided in dissections. Trained a rat to perform a task as well as cared for six rats that were being trained by Honors Psychology students to perform a task using operant conditioning. Provided guidance to the students during the course of their training. Caring for the rats included socializing, feeding, cleaning the cages, and finding acceptable homes for the rats upon completion of the class. Show less

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  ZooAmerica

  Jan 2008 - May 2008

  Education Intern

  Educated the public on a variety of animals by performing programs and leading zoo-wide tours. Worked with a diverse group of animals such as skunks, peregrine falcons, snakes, bats, and alligators. Assisted in outreach programs that brought the program as well as the animals involved to schools outside of the zoo. Handled and cared for the animals in the Education Department. Some light training of the animals occurred as well.

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  Turtleback Zoo

  Jul 2008 - Sept 2008

  Keeper Intern

  Worked as a carnivore keeper intern, assisting with the feeding and care of a variety of carnivores on the zoo grounds. Made diets, cleaned exhibits, restocked stations, and dispersed enrichment when needed. Time was cut short due to a car accident early in my

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  Americorps Delaware

  Oct 2008 - Aug 2009

  Volunteer Coordinator / Educator

  • Interviewed and recruited volunteers to perform various projects around the parks• Arranged volunteer meetings and appreciation events• Created volunteer schedules and newsletters• Created, developed, staffed, and advertised for park events• Data Entry – tracked volunteer hours and input customer data for park permits• Filled in for park Administrative Assistant often• Answered phones / took messages• Provided information to the public about the parks• Use of Microsoft Office Excel, Powerpoint, Publisher, Word, and Outlook• Created and performed educational programs at the parks• Received CIG certification from NAI Show less

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  People for Animals

  Jan 2010 - Apr 2010

  Administrative Assistant

  • Answered hundreds of high volume calls on a multi-line phone system• Scheduled patients for surgeries• Prepared next day surgery paperwork• Filed and organized patient surgery cards• Data Entry – input patient information and that day surgery information• Explained after surgery care and answered customer questions• Worked to revamp the volunteer network

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  Interstate Waste Services

  Jul 2010 - Feb 2011

  • Managed a team of 5 at the corporate office sorting and correcting 30,000 contracts• Data Entry – created multiple spreadsheets tracking all of the company’s contracts• Scanned and uploaded thousands of contracts to a Sharepoint library• Extensive copying and collating preparing multi-million dollar municipal bid paperwork• Use of Microsoft Office Excel, Word, and Outlook• Created companywide policies and procedures for handling contracts• Lead trainings of these procedures to full time employees• Worked with the VP of Sales and Marketing on all contract rulings• Contacted sales reps to rectify incorrect contracts Show less

  • Administrative Assistant - Operations & Maintenance Depts

    Dec 2010 - Feb 2011

  • Contract Administrator

    Jul 2010 - Dec 2010
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  KPMG

  Jun 2011 - Sept 2012

  Coordinator - HR Partner Services

  • Long-term temporary position, hired by outside temp agency• Process and facilitate multiple Direct Entry Managing Director and Partner candidates. Track and confirm candidate interviews. Cataloguing and capturing any personal, pertinent information. Corresponded with the candidates as well as C-Level Leadership during the onboarding process• Update Partner profiles in PeopleSoft. Maintain various databases, reconciling data and reporting to leadership. Update and maintain templates used in the admission process. • Customized HRPS Onboarding SharePoint site. Built a reminder option into the SharePoint Onboarding Calendar using a variety of workflows in SharePoint Designer• Supported both Partner Services and Partner Departure departments• Created procedures to capture and record annual Restrictive Covenant Attestations• Reviewed and contributed to slidedecks distributed Firmwide regarding promoted individuals Show less

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  KPMG

  Dec 2012 - Apr 2022

  - Served as the main point of contact for cross functional stakeholders (Partners and below) across the firm - Met with and regularly gathered requirements from stakeholders regarding their data needs - Provided large data reports to clients on either an ad hoc or regular schedule- Implemented new metadata tracking fields into current contract management system and lead UAT activities- Created training materials and conducted "train the trainer" sessions to facilitate team and client usage of the system and its capabilities - Regularly met with clients to walk them through the system and train them on best practices- Worked closely with the development and technical teams to correct any issues or implement new functionalities as needed- Assisted clients in troubleshooting their technical connections to our system's datafeed- Managed teamwide projects, analyzing the progress and maintaining an open discussion with stakeholders regarding completion dates- Met regularly with Office of General Counsel and Risk to discuss changes to current contract types as well as strategies surrounding new contracts being introduced to the firm- Supervised offshore team of 9-14 analysts, assisting with training, maintaining quality of contract reviews, maintaining steady volume through busy season, and mentoring Show less - Interface regularly with stakeholders, focusing on building and maintaining client relationships and successfully fulfilling client requests in a timely manner.- Serve as the point person for all internal and client reports on a regular basis utilizing the data from the current contract management system to highlight key data points or point to any potential data concerns.- Create and maintain metrics tracking daily intake and production on both a team and individual level.- Work regularly with the firm's office of general counsel and risk management department to verify that internal processes match firm documented procedures.- Served as the Subject Matter Expert (SME) for the nearly 350k document contract management system and its processes and procedures. - Served as a liaison between the team and the technical teams, escalating issues. Resolve any Tier 1 or 2 issues on my own as possible.- Launched a new client request ticketing system on the ServiceNow platform. This ticketing system replaces a previously used shared Outlook Mailbox.- Embraced the firm's technology goals by standing up a brand new offshore team. Carefully chose candidates that not only were technologically capable but also would serve to support a specific team dynamic.- Oversaw the offshore team and their daily activities. These activities included distributing daily work, kicking off and overseeing special projects, and assisting in training.- Created and analyzed ad hoc reports for internal clients (cross-functional, ranging from Managers – Managing Directors) involving data from the CMS and other internal systems. Tracked and reported on trends in both tool and team member productivity, tool inaccuracies, and missing data Show less *Promoted to Associate from Senior Representative after joining the team full-time• Read Advisory, Audit, and Tax contracts, capturing restrictive or modified language in the CMS database. Ensured that all documents were present and fully-executed and would communicate with the applicable Partners and Managers to obtain any missing documentation. • Worked with leadership to identify and perform various clean-up projects on previously processed contracts to ensure full system accuracy. Lead other team members on larger projects, delegating work and answering questions as the project progressed. Would serve as the first line of contact before involving upper management • Corresponded with the Office of General Counsel and Risk departments to ensure that all data being captured was being done in a correct manner Show less * Promoted to Senior Representative in the Records department after 2 years as a Representative. Was assigned to assist the Contracts Management System on a project, processing contracts and ended up transitioning to that team fully over time.• Performed box gap reports across national Firm record departments working to find missing, misplaced, or mislabeled records. Updated ID numbers to ensure accuracy across all databases• Pulled reports from OmniRIM and Iron Mountain Databases on request• Frequently assisted Director level management by providing reports and completing projects that were either for internal, records center usage, or were cross-functional• Entered and verified Firm Issued Reports and other documentation into the OmniRIM system• Monitored departmental mailbox, assisting with client requests as well as assisting any professionals that came to the records center Show less

  • Manager - Contract Management System

    Oct 2021 - Apr 2022

  • Senior Associate - Contract Management System

    Oct 2017 - Oct 2021

  • Associate - Contract Management System

    Oct 2015 - Sept 2017

  • Records Management - Senior Representative

    Dec 2012 - Oct 2015
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  Deloitte

  May 2022 - Nov 2024

  Quality & Risk Management Operations Manager

  - Manages monthly User Acceptance Testing across cross-functional teams - Creates test scripts and bug reports for deployed enhancements- Communicates directly with leadership on the status of testing as well as capturing requirements for future enhancements- Works with both on and offshore technical resources on the deployment of enhancements and fixes- Serves as the primary escalation point for team members and users working with the system- Creates a monthly training for all system users on the system’s health as well as recent updates- Facilitates multiple strategic goals to ensure that the system is keeping the firm as risk-adverse as possible- Collaborates with offshore teams to update current system reporting- Manages an onshore operations team, providing feedback and assistance as needed- Utilizes ServiceNow and Azure Dev Ops to track and maintain historical records of bug tickets as well as enhancement requests- Monitors for accurate system functionality as well as data quality Show less

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  KPMG US

  Nov 2024 - now

  Manager - Risk Management Digital Office