
Helen Cunningham
Medical Secretary

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About me
Senior Human Resources Manager at Northumbria Healthcare NHS Foundation Trust
Education

Leeds Beckett University
2011 - 2014Master's Degree Human Resources Management Pass
University of Birmingham
2011 - 2012Post Graduate Certificate Leadership and Service Improvement Pass
University of York
2006 - 2009Bachelor's Degree History 2:1
Experience

FREEMAN CLINICS LIMITED
Oct 2009 - Aug 2011Medical SecretaryFollowing university I worked for two years as a receptionist and medical secretary at Ponteland Road Health Centre. I joined the organisation on its first day of opening as a receptionist dealing with patient queries, booking appointments and managing the waiting list. I then took on the role of medical secretary and increased my responsibilities including making referrals, managing locum bookings, invoices and the organisational QOF and KPI targets. I worked closely with GPs, nurse practitioners and management in this role and developed adaptable communication styles. Show less

NHS Graduate Training Scheme
Sept 2011 - Jun 2013HR Graduate TraineeI chose to begin my career in Human Resources on the NHS Graduate Training Scheme. This highly reputable graduate scheme gave me the opportunity to access fast pasted learning and gain a broad experience of working in Human Resources and general management in a large multi-unionised environment. I gained operational HR advisory experience on placement at Northumbria Healthcare NHS Foundation Trust taking responsibility for advising on a significant caseload and a business unit patch. The second NHS placement at Northumberland Tyne & Wear NHS Foundation Trust gave me the opportunity to gain experience of strategic HR project work including the design and delivery of leadership and management development interventions, working with teams in crisis, the development of an Organisational Development function at the Trust and a mediation service for the Trust. Additionally, the scheme involved a short placement outside of the NHS which I completed at Dickinson Dees LLP. This gave me the invaluable opportunity to gain experience working in an HR capacity in the private sector and transfer the best practice I experienced here to my NHS employment. Show less

Northumbria Healthcare NHS Foundation Trust
Sept 2011 - Aug 2012HR Advisor
Northumberland, Tyne and Wear NHS Foundation Trust
Nov 2012 - Jun 2013HR/OD Advisor
Northumbria Healthcare NHS Foundation Trust
Jun 2013 - nowFollowing the successful completion of the NHS Graduate Training Scheme I returned to Northumbria Healthcare NHS Foundation Trust as an HR Advisor to build on my experience as a generalist HR professional. The Trust have been going through a period of major change and transition with the immanent opening of a new Emergency Care Hospital. This has provided the opportunity for involvement in exciting HR projects driving change to meet the new challenges that the hospital will bring. In June 2014 I was successful in gaining a promotion to HR Advisor Specialist with responsibility for medical staffing within the Surgery & Elective Care Business Unit. This has been an exciting new challenge and learning opportunity to extend my experience advising on complex contractual and employment issues for medical staff within the Business Unit. My role also involves generalist casework with additional responsibility for case management decision making and Business Unit board meeting representation. Show less
Head of People
Apr 2022 - nowHead of People
Apr 2022 - nowSenior Human Resources Manager
Jul 2019 - Dec 2023Senior Human Resources Manager
Jul 2019 - Dec 2023HR Manager
Jul 2015 - Dec 2023HR Advisor Specialist
Jun 2013 - Dec 2023
Licenses & Certifications

Graduate CIPD
CIPD
Volunteer Experience
Volunteer Teacher
Issued by Peru Mission on Apr 2010
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