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Zachary Ide

Zachary Ide

Customer Service Speicalist

Followers of Zachary Ide114 followers
location of Zachary IdeBryant, Arkansas, United States

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  • Timeline

  • About me

    Owner at Excel Roofing and Restoration Corp.

  • Education

    • Louisiana Delta Community College at Monroe

      2013 - 2015
      Associate of Applied Science in Business Technology Business Technology 3.7 GPA

    • Newberg High School

      2003 - 2007
      High School Diploma General Studies

      Activities and Societies: Battle of the Bands - Cheif Executive Organizer AP coursesGraduated with honors

    • University of Louisiana at Monroe

      2015 - 2017
      Bachelor's in Business Administration Business Administration and CINS

    • Portland Community College

      2007 - 2009
      None Psychology

      Activities and Societies: Snowboard Team Hiking and Avalanche Class Program of Study: Psychology/MusicAfter School Activities: Snowboard Team

    • University of Louisiana at Monroe

      2016 - 2017
      Bachelor's degree - In Progress Business Administration and Management

      Program of Study: Business Administration

  • Experience

    • FedEx Office

      Nov 2008 - Sept 2012
      Customer Service Speicalist

       Weekend Operations Management Successful Record of Meeting Sales & Shipping Quotas Document Creation per Customer Request Responsible for Opening and Closing Store Customer Service & POS Transactions  Customer Relationship Management  Employee Training Awarded for Highest Sales in District, & Exceptional Customer Service*

    • Excel Tech Inc.

      Sept 2012 - Nov 2013
      Solder Mount Technician

       Surface Mount Machine Operation SMT Technician Supervision Circuit Board Production Assembly Circuit Board Inspection Detailed Hand Placement of Fine Parts Analysis of Engineering Specifications for Integration into Operations  Machine/Part Verification

    • Alarm Monitoring Services

      Oct 2012 - Dec 2013
      Dispatcher

       Operate Specialized Information Systems Dispatch Proper Authorities to Proper Scene Client Verification Multitasking Based on Severity Protocols

    • Christian Counseling and Resource Center

      Jun 2013 - Sept 2017
      Business Manager

       Responsible for Opening and Closing Facility Assist with Employee Payroll Employee Scheduling Client Appointment Scheduling Manage Client Documentation Customer Relationship Management Data entry and Document Creation

    • Excel Tech Inc.

      Oct 2014 - Jul 2017
      Marketing Researcher

       Execute Research on Former Customers Establish Categories of Potential Customers Create Extensive Profiles of Product Manufacturers Analyze Circuit Board Manufacturing Techniques

    • ProTeam Inspectors

      Sept 2017 - May 2018
      General Manager

      Direct Marketing, Presentations to small and large groups, payroll, document creation, human resources (hire, train, and retain), administrative responsibilities, supervision, human resources, and more.

    • Vision Roofing, LLC

      Aug 2018 - Nov 2021
      Owner

    • Excel Roofing and Restoration Corp.

      Sept 2021 - now
      Owner

  • Licenses & Certifications

    • Administrative Assistant Certification

      Technical Certification Award
      Jan 2015

    • Supervision TCA

      Technical Certification Award
      Jan 2015

    • Microsoft Office Specialist - PowerPoint 2013

      Microsoft
      Jan 2015

    • Microsoft Office Specialist Word 2013

      Certiport - A Pearson VUE Business
      Mar 2016
      View certificate certificate

    • IC3

      Certiport - A Pearson VUE Business
      Nov 2014

    • NRF Customer Service

      National Retail Federation
      Dec 2014

    • Microsoft Office Specialist - Access 2013

      Microsoft
      Jan 2014

    • Microsoft Office Specialist - Excel 2013

      Microsoft
      Jan 2014

  • Honors & Awards

    • Awarded to Zachary Ide
      Customer Service Award Manager - Mike Van Nus Nov 2011 An award given to recognize the oustanding services of a single district employee who exemplified the "purple promise" of FedEx.
    • Awarded to Zachary Ide
      District Sales Award District Manager - Mrs. Owni Dec 2010 The District Sales Award is given to the FedEx Office employee who sells the largest number of a specific monthly product and is accompanied by a bonus check.
    • Awarded to Zachary Ide
      Presidential Award Chehalem Valley School Jun 2003 Scholastic award given to students who were enrolled in all advanced placement courses and achieved a 3.5 GPA or above.

  • Volunteer Experience

    • Mission Worker

      Issued by Lifeline Christian Mission on Jan 2003
      Lifeline Christian MissionAssociated with Zachary Ide