Elspeth Hinde

Experience

• 

  Shropshire Local Education Authority

  Sept 2004 - Jan 2007

  Drama Teacher

  Taught a group of 30 children under the age of 14, producing a performance twice a year.

• 

  Nunu

  Jan 2007 - Feb 2007

  Nursery Nurse
• 

  HMV

  Dec 2008 - Jan 2009

  Sales Assistant

  Achieved best sales for Christmas promotion in the store which came 3rd overall in UK.

• 

  Odeon & UCI Cinemas

  Feb 2009 - Jan 2012

  Cash Supervisor

  I created a spreadsheet of film synopses for use by staff and guests using Excel & Word, trained other team members to work on Box Office and assisted in recruitment selection. On a day to day basis, I sold tickets, recommended and discussed films with the general public, cleaned and seated screens, worked on the concessions stand, stocked up products, assisted with accounting for and unloading deliveries and cashed up tills. I monitored sales targets, advising where improvement was necessary, and was Team Member of the Month several times, and Team Member of the Year for 2011. When involved in mystery shops I received 100%, and have also received several letters of praise from guests at the ODEON. Show less

• 

  Bath & North East Somerset Council

  Nov 2010 - Dec 2014

  I set up and now run systems for dealing with and monitoring incoming event enquiries. I book open spaces and event rooms, programme band concerts including budgeting and promotion, arrange meetings for Safety Advisory Group and the Events Forum, including refreshments and room bookings. I often minute these meetings. I have written two green lit proposals (for a civil ceremonies license in the Parks and for a Twitter account for the Events and Parks team) and am trained to accept card payments over the phone. I worked 2 weeks holiday cover as Personal Assistant for Interim Divisional Director of Tourism, Leisure and Culture, B&NES. I field phone calls and emails for my manager and keep track of upcoming events through setting up and running an events calendar. My main responsibilities are advising and assisting organisers of events for under 500 people, booking wedding photos in to Parade Gardens and managing events in the Botanical Gardens and the Temple of Minerva. Completed following training:-Social Media FoundationSocial Media AdvancedMicrosoft Word IntermediateMicrosoft Excel IntermediateWeb EditingFire Warden Show less I created and coordinate social media campaign including Facebook, Twitter, Pinterest and YouTube. I also receive, respond to and permit filming enquiries, attend site and tech recces, monitor street filming for several feature films (including Les Miserables and Mariah Mundi) , monitor night shoots, attend and minute meetings with production companies, assisted in organising promotional events, I was originally brought on to manage the locations database, and have subsequently designed print campaign for locations database, created the concept and gathered information for a Film Tour of Bath to be added to the Visit Bath App and update monitoring documents and spreadsheets. This job involved the regular use of Excel, Word, Moviesite and Outlook. Show less

  • Events Administrative Assistant

    Nov 2011 - Dec 2014

  • Film Office Intern

    Nov 2010 - Aug 2014
• 

  FilmBath

  Jul 2011 - Dec 2011

  Volunteer Coordinator

  Advertised for, liaised with, interviewed and coordinated volunteers for the festival in the following roles: - stewards - projectionists - film note writersand other additional positions. I organised the volunteer schedule and chased up Film Notes from student writers. I also spoke at Bath Spa University to a class of students about how they could get involved with the festival.

• 

  FilmBath

  Oct 2013 - Dec 2013

  Administrator

  I worked for Bath Film Festival for 7 weeks on secondment from Bath and North East Somerset Council, as well as volunteering my time over the 09.00 - 17.00 office hours. I worked closely with the Producer to liaise with sponsors, update the website, liaise with visiting filmmakers and assisted them with travel arrangements and dealing with enquiries from the general public. I was in charge of monitoring ticket sales through via Bath Box Office and the venues we were working with, checking ticket allocations and assigning complimentary tickets where necessary. I also assisted in the marketing side of the festival, in particular with the digital marketing where I ran a regular tweet chat throughout the festival, kept the Twitter and Facebook accounts up to date and helped to market specific genres of films to groups who may be interested in them. I created information sheets about the strands and themes within the festival which were then used for marketing, and created A3 posters which were displayed outside venues to encourage audience to watch what we were screening there later that day/the following evening. While doing this I became well versed in using Google Docs (both spread sheets and word docs), Pic Monkey, Mail Chimp, Storify, Cahootify as well as adding to my skills in Microsoft Word, Microsoft Excel, Pages, Twitter, Facebook, Pinterest and Photoshop. Show less

• 

  Envolve Technology

  Jan 2015 - Apr 2018

  At Memberoo, I managed the product roadmap as well as carried out key customer and market research. Other duties included:* Strategic planning* Daily management of and prioritisation of features* Scoping (feature specs) and spec writing* User testing, QA testing* Managing releases (updates in the App Stores)* Data analytics, KPI measuring * Account management* Customer research and feedback* Product testing and development* Office management, HR and operations process creation * Created content for the blog, website, sales material * Managed social media and email marketing* Product testing and development and customer research I set up and ran 9 social media accounts across various platforms with the aim of driving users and customers to www.mycommunity.net.

  • Product Manager

    May 2017 - Apr 2018

  • Operations Manager

    Jan 2017 - May 2017

  • Content Manager

    Sept 2015 - Jan 2017

  • Social Media Manager

    Jan 2015 - Sept 2015
• 

  Freelance

  Apr 2016 - Jan 2017

  Social Media Specialist

  Freelance Social Media Advisor and Teacher for One Two Five Gallery, BathFreelance Social Media Specialist for Yellow Turban Thali, Bristol

• 

  Blubolt

  Apr 2018 - Feb 2020

  Product Manager

  I headed up a large project, which involved helping to plan and design a new platform admin, working closely with the Head of Platform, Senior Architect and UX Designer. This included extensive research with internal and external stakeholders, site-mapping, wireframing and prototyping.I was responsible for the research, planning and delivery of roadmap items, from initial idea through technical planning, wireframing, spec writing, build, QA, beta testing and release. This included client comms throughout this process in the form of surveys, articles, emails and a webinar to introduce a new feature.I also helped set up and run the Product Advisory Committee, a group of C-suite level clients committed to aiding the development of the platform and sharing business insights to assist the development of the roadmap. Becoming a Certified ScrumMaster in 2018 enabled me to move the bluCommerce team to Agile working.Key duties:* Product roadmap management* Backlog management* Team organisation* Strategic planning* Managing beta testing* Scoping new features* Spec writing, creating and managing tickets* User research* Managing technical meetings* Managing release and writing release notes* Restructuring the release process Show less

• 

  Network N

  Mar 2020 - Sept 2024

  Product Manager
• 

  Publisher Collective

  Mar 2020 - Sept 2024

  Key Performance Indicators: - Impact of ad script on CWV, specifically INP & TBT - Impact of product changes on revenue, including CPM & Net Profit - ID coverage of auctionsStrategic and tactical role, leading the full product lifecycle as part of the senior leadership team of a global advertising network, focusing on developing industry-leading experiences for publishers and their audiences. - Product strategy and roadmap; setting and delivering strategy for new products and product improvements, from commercial assessments to development to delivery - Team management; managing a team of two product managers including setting goals and workload, and upskilling their product skills - Team leadership; leading a team of eight developers, working alongside the Head of Engineering to manage resources and representing them within senior leadership. - Market analysis and customer insights; understanding the market dynamics for the product portfolio, and working with customers to identify and reduce pain points - Product development and lifecycle management; testing propositions with developers, managers and directors across the business to ensure product validity - Business impact and performance measurement; identifying, tracking and communicating around key KPIs in line with business goals - Cross-functional collaboration and stakeholder management; working with internal stakeholders on the development of features and improvement of working processes Show less Goal: Saving the company time and money by automating processesHands-on role, focusing on research, planning and delivery of roadmap items, from initial ideation through technical planning, wireframing, spec writing, build, beta testing and release. including stakeholder comms throughout. One project reduced the time spent on post-campaign analysis by 166 hours a month. * Managed a team of developers focused on internal software* Stakeholder management* Cross-functional collaboration* Strategic planning* Backlog and feature management Show less

  • Head of Product

    Jul 2023 - Sept 2024

  • Head of Platform Products

    Apr 2022 - Jul 2023

  • Product Manager

    Mar 2020 - Mar 2022