Luis Campos

Experience

• 

  The Results Companies

  Oct 2014 - Oct 2017

  Supervisor
• 

  IBM

  Dec 2017 - Nov 2019

  Help Desk Support Analyst

  This role provides remote technical support assistance to clients and IBM technical personnel on multiple products in the high volume through high availability product environments. They receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client or IBM service representative. They identify/recommend updates to knowledge based systems and maintenance packages. They may also provide hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment. They use professional knowledge and problem determination/problem source identification skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues. I started as help desk analyst for 2 years and now Im at Business Aquisition Services. Show less

• 

  Kyndryl

  Nov 2019 - now

  This role supports transfer of responsibility for service delivery from the customer to the delivery organization during the initial stages of the contract. Scope of responsibility for Transition Managers range from only a subset of delivery transfer to responsibility for the overall transition and/or transformation program/solution. Transition Managers are expected to know and apply standard methodologies to support the execution development and coordination of winning transition solutions and costs during all phases of transition including appropriate closure activities. Transition Managers are client-facing and have a focus on client satisfaction and the overall client relationship. Show less

  • Transition Project Manager and Compliance Officer

    Jun 2023 - now

  • Transition Project Manager at IBM

    Nov 2019 - Jun 2023