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Swaroop H K

Swaroop H K

Assistant Project Manager

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location of Swaroop H KBengaluru, Karnataka, India

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  • Timeline

  • About me

    Project Manager | Certified Scrum Master

  • Education

    • Vidyavardhaka College of Engineering

      -
      Bachelor of Engineering - BE Electrical, Electronics and Communications Engineering

  • Experience

    • TTK Healthcare TPA Pvt Ltd

      May 2012 - Aug 2015
      Assistant Project Manager

      • Assist in implementation of cost containment projects & process improvement strategies. • Facilitate meetings, document decisions and follow up with stakeholders for closure of action points. • Creation of project templates, reports & dashboards to assist operational teams.• Preparation of project progress reports, presentations on data analysis & inferences.

    • Vikram Structures Pvt. Ltd. - India

      Sept 2015 - Jan 2017
      Assistant Project Manager

      • Walk-through of the existing practices, gather requirements and conduct gap analysis.• Change requests documentation • Coordination with cross functional teams for software development & customization.• Conduct workshops / training sessions to the end users of application.• Aligning the existing workflow with that of new enterprise system developed.

    • Vidal HealthCare- Leading Surgery Partner

      Feb 2017 - Dec 2019
      International Operations Manager

      • Lead the service delivery for an offshore client• Optimize processes through automation.• Requirement analysis and Project management.• Accountable for meeting the SLAs.• Customer feedback monitoring & process improvements for better customer experience.

    • Shaw Academy India Pvt. Ltd.

      Sept 2020 - Mar 2022
      Project Manager

      • Identify & drive opportunities for improvement across the business.• Design, implement and support business information application systems & operational processes.• Manage product enhancements • Monitor & track project progress, and ensure adherence to project timelines.

    • Trianz

      Mar 2022 - now
      Project Manager

      • Serve as a single-point-of-contact for reviewing, finalizing and managing the overall delivery of the solution.• Drive SLAs and process compliance.• Facilitate regular business reviews with leadership and client.• Promote operational efficiency through feedback and engagement with Operations teams.• Facilitate cross-functional communication and coordination.

  • Licenses & Certifications

    • Agile Product Owner Role: Techniques

      LinkedIn Learning ⋅ Course Certificate

    • IT Project Management

      Indian School of Business

    • Certified Scrum Master (CSM)

      Scrum Alliance
      Aug 2019