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Xavier H.

Xavier H.

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location of Xavier H.New York City Metropolitan Area

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  • Timeline

  • About me

    Site Reliability Engineer at Microsoft

  • Education

    • Georgia State University

      2018 - 2022
      Bachelor of Business Administration - BBA Computer Science 3.57

      Concentration: Cyber SecurityRelevant Coursework: Systems & Network Security, Managing IT Projects, Database Management Systems, CyberSec Tools

  • Experience

    • Chick-fil-A-Franchise

      May 2017 - Sept 2018
      Team Member

      - Maintained the highest standards of customer service during peak hours of operations- Built loyal clientele through friendly interactions and appreciation- Completed Leadership Training Program

    • Apple

      Mar 2019 - Feb 2020
      IOS Advisor

      - Provided world-class customer service, troubleshooting, and technical support for iOS platforms- Handled over 1600 cases and maintained 96% CSAT throughout my tenure- Awarded AppleCare Excellence Award for FY2019

    • Georgia Tech Research Institute

      Feb 2020 - Dec 2022

      - Developed and configured various security-hardened networks and operating systems such as Windows and RHEL7- Created specifications and security profiles for secure I.T systems based on customer, DoD, and GTRI requirements, with an emphasis on Windows and Linux systems - Handled service tickets relating to provisioning, maintaining, and securing Windows, Linux, and MacOS systems- Worked alongside dedicated MacOS team during a CMMC project to implement new security controls for MacOS- Mentored new hires on IT service protocols

      • Cyber Security Co-op

        Sept 2021 - Dec 2022

      • IT Operations Co-op

        Feb 2020 - Sept 2021

    • KPMG US

      Jul 2020 - Aug 2020
      Embark Intern (IT/Engineering)

      - Learned and researched additional information on the Tax, Audit, and Advisory practices within the firm- Collaborated with other interns on a capstone research project on the firm and financial industry- Worked with three engagement teams on separate projects for their clients

    • KPMG US

      Jun 2021 - Aug 2021
      Data & Analytics Consultant Intern

      - Collaborated with the Digital Lighthouse team to learn and utilize their Signals Repository data warehouse platform- Supported Global Member Firms (United Kingdom and Hungary) to ingest their data into the Signals Repository

    • Amazon Web Services (AWS)

      Dec 2022 - Dec 2024

      • Dedicated Cloud Engineer

        Nov 2023 - Dec 2024

      • Dedicated Cloud Analyst

        Dec 2022 - Nov 2023

    • Microsoft

      Dec 2024 - now
      Site Reliability Engineer

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Xavier H.
      President’s List Georgia State University Aug 2020
    • Awarded to Xavier H.
      Dean's List Georgia State University Jan 2020 Dean's List Awarded for both Fall and Spring semesters of 2018, 2019, and 2020.
    • Awarded to Xavier H.
      AppleCare Excellence Award Apple Inc Aug 2019