Shahid Wali

Experience

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  Siddique Public School

  Oct 2011 - Nov 2013

  Senior Boys English Teacher

  • Taught Senior Boys section English Literature of Cambridge Syllabus.• Prepared exams and checked Federal Board of Intermediate and Secondary Education Papers, Pakistan{FBISE}.• Planned, prepared and delivered instructional activities that create an environment where children are actively engaged in the learning experience.• Prepared Lesson plans for the upcoming classes and activities• Identified and adapted teaching resources in order to meet the varying needs of children with different learning abilities.• Researched and utilized variety of learning materials, resources and technology methods [such as: Internet-learning, library, team learning, debates, speeches, dramas, projector, etc] to support and develop the classroom environment• Communicated cooperatively with colleagues and parents to meet teaching goals and ethical standards.• Participated in training programs and educational courses to keep up to date with new teaching methods, new developments and teaching resources.• Applied appropriate disciplinary measures when necessary.• Planned and implemented remedial programs for children requiring additional assistance.• Worked closely with parents and community to maximize their involvement in school activities and to ensure the development of more resources for the school.• Initiated relevant changes to instructional plans and activities.• Evaluated students, identifying their weak points and concentrated on improving them academically.• Organized English development competitions as Debate Competitions, Essay Competitions, Poetry and Drama Competitions• Prepared and analyzed monthly evaluation, quality scores & staff errors once result was received and provided solutions.• Coordinated with all teachers and prepared timetables for them.• Evaluated teacher’s performance on monthly basis. • Trained fresh teachers with teaching methodology and policies of the college. • Conducted interviews of teachers and analyzed their demonstrations. Show less

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  S.A Rehmat

  Nov 2013 - May 2014

  Administrative Coordinator

  • Responsible for promoting the services of our company • Perform the tasks of handling sales enquiries in a professional way• Solve consumer enquiries and deal with complaints efficiently and courteously• Calling customers to introduce company’s services and the benefits they can gain from it• Meeting import export company’s personals for introducing our company and presenting benefits they can get from my company, eventually sourcing business to the company.• Looking for new prospects and closing deals• Maintaining all documentation required to process a shipment.• Taking care of customer needs and negotiating with company management and customer for maximum customer satisfaction.• Collect all necessary information from customer and maintain customer’s files• Track customers shipment and update them according to the status• Handle and resolve all incoming obstacles related to clients• Make sure that the sales always meets the high level of customer satisfaction• Checking the case is complete with the related documentation and submit them on a timely manner and prior to the deadlines• Ensure quality in terms of fast processing• Track the interested clients and make sure that they are into the active leads zone.• Back office support.• Follow up on the documentation to be collected for each deal and to assist the clients to speed up the closure process individually or through the banks.• To complete Customer Feedback calls on a daily basis and advise on the proper actions to be taken and necessary follow up.• Handle all the additional tasks assigned by the Sales Manager and support the Sales Manager accordingly• Doing proper follow-up on prospective customers.• Played a key role in increasing the sales of the company, increasing profits eventually• Trained and guided junior staff for sales. Show less

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  National Bank of Abu Dhabi

  Jan 2015 - Aug 2015

  Senior Professional Sales Representative

  • Senior Sales Officer in the Personal Loans Department• Dealing with Customers on daily basis for processing their loan cases.• Answer customer queries by explaining the bank policy to them and highlighting the important factors for their benefits.• Visiting companies for cold calling.• Make appointments with personnel responsible for accounts of company’s employees and convince them to enlist their company with the bank.• Search prospective customers and follow up with them to make them clients. • Perform all the paperwork required for processing a case (including filling their forms, collecting documents, handling confidential and important financial documents in a professional way).• Providing back office support for processing the case.• Resolve all problems coming in processing the case in a professional way.• Take special care of client’s satisfaction.• Support the team leader by submitting cases before deadlines.• Search for new customers and make sure they are in the active lead zone and follow-up regularly to make them clients in near future.• Follow up with the branch for the status of cases and keep the customers updated with correct information.• Visit the clients HR or Finance department and coordinate with his managers to attain the required documents in time and provide full support to customer for getting the required documentation.• Perform all the additional tasks assigned by the Sales Manager and support the Sales Manager accordingly.• Report to the team leader on daily basis and update him about the progress.• Submit DSR (Daily Sales Report) every evening.• Make sure that the sales always meets the high level of customer satisfaction• Looking for new prospects and closing deals Show less

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  Emirates NBD

  Oct 2015 - Apr 2016

  Senior Reltionship Officer

  • Senior Sales Officer in Retail Banking Department.• Searching for new customers and make sure they are in the active lead zone and follow-up regularly to make them clients in near future.• Dealing with Customers on daily basis for processing their cases for loan, credit card or account opening.• Answer customer queries by explaining the bank policy to them and highlighting the important features for their benefits.• Visiting companies for cold calling and introducing the bank’s products face to face to prospective customers.• Make appointments with personnel responsible for accounts of company’s employees and convince them to enlist their company with the bank.• Take care of all the paperwork required for processing a case. • Providing back office support for processing the case.• Meet targets within the deadline.• Follow up with the branch for the status of cases and keep the customers updated with correct information.• Visit the clients HR or Finance department and coordinate with his managers to attain the required documents in time and provide full support to customer for getting the required documentation.• Report to the team leader and submit DSR on daily basis and update him about the progress. Show less

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  China Mall Ajman

  May 2016 - now

  Mall Operations Coordinator

  Incharge of all operations in the mall including customers service and taking care of shop tenants issues as well. • Taking care of smooth functioning of operations of the mall.• Working in morning and evening shift and straight shift if required (12 hours straight).• Maintaining facilities of the mall and taking care that resources of mall are not wasted.• Taking care of the front desk – handling customer queries, announcements• Coordinating with cleaners to ensure mall is neat and clean.• Resolving any dispute between shopkeepers and customers.• Coordinating between tenants and mall management on monthly basis.• Keeping track of sales of shops and report to the management.• Managing events in the mall such as Eid events, Friday Sports gala (every week), Independence day celebrations.• Assisting in opening of new block in the mall and arranging everything in order.• Handling the journal by punctually filling in all the problems occurred during the day.• Recording meter data reading.• Drafting and distributing documents to tenants ( like letters, notices, bills)• Reassuring that all tenants are following all rules and regulations of the mall and there is no violation of any rule of the mall.• In case of violation, charging the tenants fines, after giving them warning.• Making announcements in the mall for any purpose.• Guiding customers about any queries they have regarding the mall.• Taking care of lost and found items.• Handling emergency situations such as medical emergency.• Taking care that mall is absolutely neat and clean and everything is in place at all times.• Handling customer service functions.• Coordinating between linear and vertical hierarchy of mall.• Recording how many shops are on rent and how many are left.• Doing survey about tenants plans about renewing the contract.• Making sales report and giving ideas to management for attracting tenants. Show less